HW Staffing is currently seeking a Accounts Specialist for a client of ours out of Hopkinton, MA. The Ideal candidate will have the following skills;
- Act as the customers’ liaison, responsible for all customer inquiries, quotations, and order processing assuring delivery in accordance with customer requirements and manufacturing capabilities.
- Review customer contracts to assure order requirements are fulfilled.
- Interface with all functional groups and field sales to proactively monitor customer delivery. Work closely with planners to ensure on time delivery.
- Provide customers with product and pricing information, including preparation of quotes.
- Maintain accurate information using ERP, EDI, E-Commerce and other business systems in support of customer service activities.
- Monitor customer web sites to obtain supplier score card information and product demand.
- Pro-actively investigate and resolve customer problems and complaints.
- Keep operations team informed of issues that may need further assistance for resolution.
- Act as back-up for other team members, attends conferences, and particpates in trade shows, customer presentations
- AS degree or equivalent; BS/BA highly desired
- Defense or related industry experience with understanding of Federal Acquisition Regulations (FAR/DFAR) would also be a plus.
- 3-5 years’ customer interfacing experience in sales environment
- Excellent communication, judgment and influence skills both by phone and face-to-face.
- Polished customer service and presentation skills
- Well organized, detail oriented and capable of handling multiple tasks simultaneously
- Experienced with a computerized ERP system/EDI/Internet
- Ability to work and problem solve in a team environment
HW Staffing Solutions provides job seekers nationwide great direct hire, temporary and temporary to hire job opportunities with great employers. Find jobs in accounting & finance, office & administrative, light industrial, professional/technical, call center and food processing. Get personal attention, unrivaled benefits and a chance to grow your career.