Customer Service/Project Coordinator 1st and 3rd shifts available

Tewksbury, MA

Post Date: 09/13/2017 Industry: Consumer Products Pay Rate: 14.00

Primary Responsibilities:

  • Supports Program Manager for Supply Chain, Finance and Help desk to ensure goals are met
  • Supports Program Manager to ensure service level agreements are met
  • Collaborates with internal business partners to ensure the success of the program
  • Review and monitor service activity and communicate issues to Program Manager
  • Prepare and analyze reports as the business requires
  • Address program customer service escalations with appropriate managers.  Perform root cause analysis and provide resolution to the client program

Requirements

Education and Experience

  • Associates degree or equivalent work experience
  • Minimum 2 years’ experience in Program Management or supporting a Program Management role
  • Additional Requirements may exist if offer of employment is extended
  • Experience in IT Service Industry a plus
  • Experience in ITIL Foundation v3 a plus

Certifications and Qualifications

  • Knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)

Skills

  • Strong written and oral communication skills
  • Attention to detail and excellent organizational skills
  • Ability to plan and prioritize effectively to meet deadlines
  • Ability to work in a face-paced environment
  • Ability to maintain professionalism when interacting with coworkers and customers

 

Customer service experience

Strong computer skills

Ability to work independently

HW Staffing Solutions provides job seekers nationwide great direct hire, temporary and temporary to hire job opportunities with great employers. Find jobs in accounting & finance, office & administrative, light industrial, professional/technical, call center and food processing. Get personal attention, unrivaled benefits and a chance to grow your career.

Mary-Jo M. Gagne
Director

Over 16 successful years in the staffing industry, and credentialed by the National Association of Personnel Services as a Certified Temporary Staffing Specialist My philosophy has always been, "It is my customer's (clients and candidates) perception of quality and value that matters." Edit headline? Director Sales/Recruiting -New England

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