Customer Service Representative

Fall River, MA

Post Date: 10/06/2017 Industry: Manufacturing Pay Rate: 14.00

The customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The Customer Service Representative will ensure delivery of excellent customer service in a multi-channel, fast paced environment through quick and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

 

PRIMARY DUTIES AND RESPONSIBILITIES

  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains Contact Center database by entering information.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Drive customer retention by delivering superior customer service via phone, online chat, and email.
  • Other duties as assigned

 

 

EDUCATION AND EXPERIENCE

  • High School Diploma or equivalent
  • 2+ years Customer Service Experience
  • Solid verbal and written communication skills
  • Strong math skills and attention to detail
  • Positive attitude
  • Initiative
  • Ability to multi-task
  • Cooperation and teamwork with peers
  • Customer empathy and relations
  • Basic keyboarding and software skills
  • Must be able to read, write, speak fluently, and understand the English language

 

 

HW Staffing Solutions provides job seekers nationwide great direct hire, temporary and temporary to hire job opportunities with great employers. Find jobs in accounting & finance, office & administrative, light industrial, professional/technical, call center and food processing. Get personal attention, unrivaled benefits and a chance to grow your career.

Kimberly Metivier


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