Technician

Marstons Mills, MA

Post Date: 09/12/2017 Job ID: Technician Industry: Computer/IT Service Pay Rate: 18.00 per hour

   TECHNICAL SUPPORT ASSOCIATE
Provides technical support to dealers by researching and answering technical questions
in a timely manner; resolving problems, providing resources, determining and following
up with root cause resolution.
KEY JOB RESPONSIBILITIES:
• Understands dealer’s issues by listening to problems and concerns; leading call
through detailed troubleshooting steps in an efficient and timely fashion while positively
representing the brand
• Resolves issues by researching documentation; troubleshooting hardware; software,
or feature problem; guiding dealer through corrective steps; leveraging existing
documentation and resources; escalating problems to next level; tracking status of
problems and solutions
• Maintains help desk database by entering caller statistics, inquiries, responses,
creating documentation, and training materials
• Updates job knowledge by tracking and understanding emerging practices and
standards; participating in educational opportunities; reading professional publications
• Performs on-call rotational duties as needed
QUALIFICATIONS:
• Exemplary customer service, customer focus, listening, professionalism and patience
• Technical troubleshooting skills, technical understanding of AV products, clear written
and verbal communication skills, data networking knowledge, mac computing
knowledge, Linux computing knowledge
• Field based experience with advanced integrated systems

HW Staffing Solutions provides job seekers nationwide great direct hire, temporary and temporary to hire job opportunities with great employers. Find jobs in accounting & finance, office & administrative, light industrial, professional/technical, call center and food processing. Get personal attention, unrivaled benefits and a chance to grow your career.

Colleen Cronin
Branch Manager

A motivated dynamic professional with more than 25 years of comprehensive experience in Staffing Services including Recruiting and Business development. Recognized throughout career for excellence in communication and strategic planning as well as analysis of customer needs and an aptitude for identifying opportunities. Driven by an entrepreneurial spirit with a demonstrated ability to achieve results both independently and as part of high-functioning team. Core values are hard work and integrity.

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