Tier 1 Technical Support

Hyannis, MA

Post Date: 10/18/2017 Industry: Information Technology Pay Rate: 16.00

Understand dealer's issues by listening to problems and concerns, leading calls through troubleshooting

Resolve issues by researching documentation, troubleshooting hardware and software

Maintain help desk database by entering caller statistics and inquiries

Update job knowledge by tracking and understanding practices and standards


Technical troubleshooting skills

Exemplary customer service, listening skills , patience and professionalism

Clear written and verbal communication skills

Demonstrate the ability to follow logical process in order to determine and resolve issues



HW Staffing Solutions provides job seekers nationwide great direct hire, temporary and temporary to hire job opportunities with great employers. Find jobs in accounting & finance, office & administrative, light industrial, professional/technical, call center and food processing. Get personal attention, unrivaled benefits and a chance to grow your career.

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