Warehouse Exceptions Clerk

Erlanger, KY

Post Date: 10/25/2017 Job ID: FLOR-7106-0020 Industry: Warehouse Pay Rate: $12.00-$13.75/hr starting pay



  • Work within multiple computer systems to source information about the given commodity to determine adherence to restrictions guidelines
  • Interface with Pitney Bowes & eBay customer service to source needed information and resolve outstanding issues
  • Leverage the tools provided to properly determined the correct channeling for each parcel: Ship Forward, Liquidate (XOL), or Destroy (XOX)
  • Receive training to properly grade and package lithium ion batteries to meet outbound air cargo regulations and requirements
  • Ensure issues involving eBay customer service are promptly handled and parcel advances to the next stage in processing
  • Accurately track and report metrics to monitor use case data and create documentation as needed
  • Identify new issues as they arise and surface to management to determine best course of action
  • Consistently work to optimize your own process to avoid delays in parcels shipping forward





  • Excellent computer skills with high proficiency using multiple operating systems
  • Excellent verbal and written communication skills
  • Ability to work cross-functionally with multiple teams & departments all serving a different set of operational goals
  • Highly detail-oriented, meticulous nature absolutely necessary
  • Thrives in a fast paced work environment
  • Consistently professional in all communication
  • Ability to thrive with minimal supervision
  • Ability to work against time sensitive deadlines while maintaining high accuracy
  • Experience in shipping/receiving and /or customer service ideal
  • Flexibility of schedule is beneficial
  • Must be willing to submit and pass a drug screen
  • Must be willing to submit and pass a criminal background check

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