Customer Service/Quoting Specialist
To assist the Lead Customer Service Representative with customer requests and to generate quotes based on those requests.
- Field All Phone Activity
- Act as First point of contact for all Customers for Vlier
- Field Request for Quotes
- Manage quotes process for Special/Custom quote packages.
- Complete Data Entry
- Manage Customer Account information in Oracle Data Base
- Provide Updates to Customer and Team on quotation status
- Communicate customer needs to Production and Shipping
- Provide updates to team on Quotation status
- Manage inbound Customer Concerns/requests and involve the appropriate team members.
- Help to manage the On Time Ratings for Vlier
- Enter and support non Material purchase requisitions
- Support for Item Master creation and New Product setup
- Assist Sales & Marketing in Pricing management
- Manage above tasks with Minimal Supervision and Guidance from Manager.
- Excellent Communication Skills
- Organized working skills
- Task oriented
- Navigate Computer Operating Systems, Oracle, Intranet, Internet, Office, Lotus Notes, Strong working Knowledge of Excel, and Word.
- Ability to multi task and execute completions of tasks
- Ability to communicate clearly with customers and team members
- Ability to work independently
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
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