Customer Service/Quoting Specialist

Hopkinton, MA

Post Date: 01/10/2018 Industry: Aerospace/Defense Pay Rate: DOE

To assist the Lead Customer Service Representative with customer requests and to generate quotes based on those requests.

  • Field All Phone Activity
  • Act as First point of contact for all Customers for Vlier
  • Field Request for Quotes
  • Manage quotes process for Special/Custom quote packages.
  • Complete Data Entry
  • Manage Customer Account information in Oracle Data Base
  • Provide Updates to Customer and Team on quotation status
  • Communicate customer needs to Production and Shipping
  • Provide updates to team on Quotation status
  • Manage inbound Customer Concerns/requests and involve the appropriate team members.
  • Help to manage the On Time Ratings for Vlier
  • Enter and support non Material purchase requisitions
  • Support for Item Master creation and New Product setup
  • Assist Sales & Marketing in Pricing management
  • Manage above tasks with Minimal Supervision and Guidance from Manager.
  • Excellent Communication Skills
  • Organized working skills
  • Task oriented
  • Navigate Computer Operating Systems, Oracle, Intranet, Internet, Office, Lotus Notes, Strong working Knowledge of Excel, and Word.
  • Ability to multi task and execute completions of tasks
  • Ability to communicate clearly with customers and team members
  • Ability to work independently
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.

     

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Josie Erdmann


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