Customer Service/Quoting Specialist

Hopkinton, MA 01748

Post Date: 01/16/2018 Industry: Aerospace/Defense

 

To assist the Lead Customer Service Representative with customer requests and to generate quotes based on those requests.

Position responsibilities include:

  • Field All Phone Activity
  • Act as First point of contact for all Customers for Vlier
  • Field Request for Quotes
  • Manage quotes process for Special/Custom quote packages.
  • Complete Data Entry
  • Manage Customer Account information in Oracle Data Base
  • Provide Updates to Customer and Team on quotation status
  • Communicate customer needs to Production and Shipping
  • Provide updates to team on Quotation status
  • Manage inbound Customer Concerns/requests and involve the appropriate team members.
  • Help to manage the On Time Ratings for Vlier
  • Enter and support non Material purchase requisitions
  • Support for Item Master creation and New Product setup
  • Assist Sales & Marketing in Pricing management
  • Manage above tasks with Minimal Supervision and Guidance from Manager.

  

This position reports to the Business Unit Manager along with the Customer Service Lead. Position maintains regular professional interface with all levels of plant management and personnel in MA.

In absence of an incumbent in this position, the back-up for primary duties is responsibility of Customer Service Lead. Other duties and responsibilities may be assigned among other qualified employees, depending upon business priorities.

 

 

Education and/or Experience

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Plus three years experience preferably in customer service or materials function.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

 

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