Technical Support

Hyannis, MA 02601

Post Date: 01/10/2018 Industry: Technology Pay Rate: 16.00

Our client in Hyannis, MA is seeking a Technical Support Associate to join their growing team. Providing technical support to dealers by researching and answering technical questions in a timely manner, resolving problems, providing resources, determining and following up with root cause resolution.

Job Duties include: 

Listening to problems and concerns of the user

Resolving issues by researching documentation, troubleshooting hardware, software or feature problem, guiding caller through corrective steps

Maintain help desk database by entering call statisticsm inquiries, responses, creating documentation and training materials

Perform on-call rotational duties as needed

 

This is an excellent opportunity with an industry leader right here on Cape Cod!  

At least one year technical/troubleshooting experience is REQUIRED

MAC computing knowledge

Linux computing knowledge

Exemplary customer service skills

Technical troubleshooting skills, technical understanding of AV products, clear written and verbal communication skills

Field based experience with advanced integrated systems

Ability to follow logical process in order to determine and resolve issues

 

HW Staffing Solutions provides job seekers nationwide great direct hire, temporary and temporary to hire job opportunities with great employers. Find jobs in accounting & finance, office & administrative, light industrial, professional/technical, call center and food processing. Get personal attention, unrivaled benefits and a chance to grow your career.


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