3821 Falmouth Rd Marstons Mills, MA 02648
Our client in Hyannis is seeking a Tier 1 Help Desk Associate.
The Help desk associate will:
Provide technical support to dealers by researching and answering technical questions
Understand dealer issues by listening to problems and concerns
Resolve issues by researching documentation and troubleshooting hardware
Guiding dealer through corrective steps
Maintain help desk database by entering caller statistics, inquiries and responses
Update job knowledge by tracking and understanding emerging practices and standards
This is an excellent opportunity with career growth at a growing company right here on Cape Cod!
Ideal candidate must have:
At least one year Technical Support experience
Proven exemplary customer service, listening, professionalism and patience
Technical troubleshooting skills, technical understanding of AV products
Clear written and verbal communication skills
MAC and Linux computer knowledge
HW Staffing Solutions provides job seekers nationwide great direct hire, temporary and temporary to hire job opportunities with great employers. Find jobs in accounting & finance, office & administrative, light industrial, professional/technical, call center and food processing. Get personal attention, unrivaled benefits and a chance to grow your career.