Customer Service
Job Description
POSITION SUMMARY:
The Customer Service Representative to work with customers to ensure a smooth sales process. They will demonstrate excellent customer service and professionalism as well as develop leads and seek opportunities to present additional products to current as well as new customers. This position is also responsible for maintaining and servicing distributors and key accounts with pricing quotations, order entry, and the management of other requests from customers. This position interfaces regularly with customers, sales representatives, company sales managers, production, and shipping.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Review and enter orders with correct pricing and provide confirmation, freight, and deliver information
- Monitor key accounts and initiate order follow-up
- First point of contact for customer inquiries
- Provide customer feedback
- Assist in the resolution of any order issues
Job Requirements
REQUIREMENTS:
- Ability to prioritize and work effectively with or without direct supervision
- Outstanding customer service skills including the ability to organize and follow-up
- Excellent organizational skills and detailed oriented
- Must be a team player and possess good interpersonal skills
- Ability to problem solve and communicate effectively both verbally and in writing to all levels of staff and customers
- Computer Skills, including Windows, MS Office, Excel, EDI, Customer Portals
- Ability to work in a fast-paced environment
- High school or equivalent
- 1-2 year of previous customer service experience (preferred)
Additional Information
At HW Staffing Solutions we recognize the value of our employee associates as equally as our clients. We are passionate about people and improving the lives of every associate, we do this by connecting you with great companies and great opportunities. We celebrate our awesome diversity, believe that everyone has a unique talent, and appreciate the passion and perspectives that each of us bring to the table. Discover a new way to work together with a company that is focused on offering the best opportunities, benefits and career advancement in Accounting & Finance, Office & Administrative, Light Industrial, Professional & Technical, Call Center, Food Processing and Hospitality. HW Staffing Solutions is an Equal Employment Opportunity company.