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Call Center Representative

Coventry, RI 02816

Employment Type: Contract Industry: Accounting and Finance Job Number: 46215216 Pay Rate: $19 / hour Specialty: Branch: Pay Type:

Job Description

Responsibilities:
•    Handle customer inquiries and provide support via phone, email, and/or chat, utilizing various computer systems and software.
•    Accurately navigate and update customer accounts and information in CRM (Customer Relationship Management) databases.
•    Efficiently process customer requests, transactions, and documentation using relevant computer applications.
•    Troubleshoot basic technical issues and guide customers through solutions using provided knowledge bases and system tools.
•    Maintain detailed and accurate records of customer interactions and resolutions within computer systems.
•    Utilize internal knowledge bases, FAQs, and online resources to provide accurate and up-to-date information.
•    Potentially utilize multiple software applications simultaneously to assist customers effectively.
•    Adhere to company policies and procedures while using computer systems and handling customer data.
•    Participate in training on new software, systems, and updates as required.
•    Proven ability to navigate and utilize computer systems and software efficiently.
•    Strong typing and data entry skills with accuracy.
•    Familiarity with basic computer operations and troubleshooting.
•    Experience using CRM systems or similar database software is a plus.
•    Proficiency in navigating web browsers and using online resources.
•    Excellent communication (verbal and written) and interpersonal skills.
•    Ability to multitask and manage information across different computer applications.
•    Strong problem-solving skills and the ability to find information using available computer resources.
•    Ability to learn and adapt to new software and technologies quickly.

Additional Information

At HW Staffing Solutions we recognize the value of our employee associates as equally as our clients. We are passionate about people and improving the lives of every associate, we do this by connecting you with great companies and great opportunities. We celebrate our awesome diversity, believe that everyone has a unique talent, and appreciate the passion and perspectives that each of us bring to the table. Discover a new way to work together with a company that is focused on offering the best opportunities, benefits and career advancement in Accounting & Finance, Office & Administrative, Light Industrial, Professional & Technical, Call Center, Food Processing and Hospitality. HW Staffing Solutions is an Equal Employment Opportunity company.

Meet Your Recruiter

Doris Baez
Branch Manager

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About Coventry, RI

Unlock your next career opportunity in Coventry, Rhode Island! Known for its rich history, vibrant arts scene, and picturesque landscapes, Coventry offers an ideal location for job seekers looking to thrive in a welcoming community. With close proximity to the iconic Roger Williams Park Zoo and the stunning views at the John H. Chafee National Wildlife Refuge, Coventry provides endless outdoor adventures. Explore the quaint boutiques in town, savor delicious clam cakes at local seafood shacks, or catch a play at the famous Providence Performing Arts Center just a short drive away. Join our job listings today and discover why Coventry, RI, is the perfect place to grow your career!