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Contract Review Associate

Location: Lawrence
Pay Rate: $20.00 per hour

Position Summary

The Contract Review Associate is responsible for reviewing customer purchase orders and related documentation while supporting customer communication in a fast-paced manufacturing environment. This role works closely with internal departments to ensure accurate order processing, timely updates, and high-quality customer service.

Essential Functions

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Primary Responsibilities

• Process and enter incoming customer orders accurately and efficiently

• Respond to customer phone calls and emails regarding order status and related inquiries

• Coordinate with internal departments to resolve customer questions, concerns, and issues

• Prepare customs documentation for international shipments

• Track in-house customer orders and prepare inventory reports as required

• Support daily operations within a busy customer service environment

• Perform additional duties as assigned

Position Competencies

• Accountability and ownership of responsibilities

• Active listening and clear communication

• Confidence and professionalism when handling inquiries or concerns

• Strong written and verbal communication skills

• Conflict resolution and problem-solving ability

• Customer-focused mindset with empathy and professionalism

• Ethical conduct with high standards of honesty and integrity

• Friendly, approachable demeanor

• Strong interpersonal and relationship-building skills

• Organization and attention to detail

• Effective time management and prioritization

• Self-motivation and initiative

• Reliability and dependability

• Persistence in resolving issues and completing tasks

Education & Experience

• Education: High School Diploma or GED (required)

• Experience: Minimum of 2+ years of related experience

Work Environment

• Fast-paced manufacturing and customer service setting

• Frequent communication with customers and internal teams

• Office-based work with regular use of phone and computer systems