Customer Return Clerk
16O Worcester Providence Turnpike Sutton, MA 01590 Southbridge, MA
- Responsible for the daily processing of all returned product to the company through its ERP system.
- The position reviews processes, questions, expedites and corrects all incoming products returned from customer
- Open all daily returns for the processing of each.
- Document the receipt of customer returns with complete attention to details.
- Receive all customer returns within established timeline.
- Follow-up and follow-through (including problem resolution) must be complete and accomplished in a timely manner.
- All employees are expected to be knowledgeable about and follow the Company’s Equal Employment and Affirmative Action Policies, including policies on the rights of individuals with disabilities and harassment
- Perform other task as requested by the Customer Returns Supervisor.
- Be able to fill in at any other position within Customer Returns
- High School Diploma or equivalent.
- Data entry experience strongly preferred.
- Must have a high attention to detail.
- SAP experience preferred.
- Must be able to frequently lift up to 35lbs.
- Must be able to occasionally lift up to 70lbs with assistance.
- This position requires continuous and varying degrees of movement in a fast-paced environment on a daily basis.
- Required physical movement includes actions such as moving, reaching, bending, grabbing, packing, lifting, pulling, climbing ladders and pushing when required.
- This position requires standing for significant periods during the day.
- Must possess good hand/eye coordination, manual dexterity.
- Must be able to be in contact with bleach wipes.
- Must be able to keep up in a fast-paced environment.
- Must be conscious of safety around bio-hazardous material.
- Must be able to process product with both safety and efficiency as high priorities.
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