Customer Service Coordinator
Amherst, NH 03063 US
CUSTOMER SERVICE COORDINATOR DEPT: SALES
- Process daily shipping paperwork and billing, sales entries into Sesame, and balance at end of day, week and month.
- Maintain company files on a daily basis.
- Answers company telephones.
- Compile and distribute sales, forecast, bookings, sample review, production review and activity update reports.
- Log and prepare quotation paperwork.
- Determine needs and quotation requirements and derive estimated costs from previous data to develop quotations and proposals.
- Process new or existing customer orders.
- Type and ensure approved quotations are distributed to interested parties and remit quotations to customers and reps. Track and close out quotation requests.
- Enter received data into computer noting quantities, delivery dates, materials, specifications, instructions and other data.
- Log information and complete necessary paperwork.
- Follow up on missing, incorrect or unclear information, print revisions for distribution.
- Assist in answering telephone inquiries or respond to and handle inquiries from salespersons, customers and others regarding pricing, scheduling and quotations.
- Refers inquiries to appropriate sales or technical representative.
- Distribute sales literature and part specification sheets.
- Perform other duties as assigned.
- Requires excellent communication skills
- Data entry experience preferred
- Must be proficient in MS Excel. Great Plains experience preferred
At HW Staffing Solutions we recognize the value of our employee associates as equally as our clients. We are passionate about people and improving the lives of every associate, we do this by connecting you with great companies and great opportunities. We celebrate our awesome diversity, believe that everyone has a unique talent, and appreciate the passion and perspectives that each of us bring to the table. Discover a new way to work together with a company that is focused on offering the best opportunities, benefits and career advancement in Accounting & Finance, Office & Administrative, Light Industrial, Professional & Technical, Call Center, Food Processing and Hospitality. HW Staffing Solutions is an Equal Employment Opportunity company.