Customer Service

Holyoke, MA 01040

Employment Type: Full Time Industry: Light Industrial Job Number: 89813 Pay Rate: $20 - $25 Specialty: Branch: Springfield, MA Pay Type: Hour

Job Description


Job Title: Part-Time Customer Service Associate 
Location: Chicopee, MA
Pay: $20-$25/hour

Job Overview: Join our team at a well-established building supply distributor that caters to both contractors and DIY enthusiasts. Our inventory includes a wide range of products from lumber to hardware. As a customer service associate, your role will be pivotal in assisting customers with their project needs, providing excellent service, and maintaining a welcoming and organized store environment. This position offers approximately 30 hours per week, including Saturday mornings.

Primary Responsibilities:

  • Greet customers and help them locate products based on their requirements.
  • Offer knowledgeable advice on product features, usage, and benefits to assist customers in making informed decisions.
  • Accurately and efficiently process customer orders using our POS system.
  • Address customer inquiries, issues, and complaints promptly and professionally.
  • Ensure a clean and organized store environment with properly stocked and neatly displayed products.
  • Assist in inventory management tasks such as receiving shipments, checking for damaged goods, and restocking shelves.
  • Collaborate with team members to achieve sales goals and provide excellent service.
  • Perform other duties as assigned by the supervisor.


Job Requirements


  • Previous customer service experience preferred.
  • Knowledge of lumber, building materials, or the construction industry is a plus.
  • Strong problem-solving skills and the ability to handle situations calmly and positively.
  • Detail-oriented with good organizational skills to maintain accurate records and manage priorities.
  • Ability to work independently and as part of a team.
  • Flexibility to work select weekdays and Saturday mornings.

Physical Requirements:

  • Ability to lift and carry heavy items (up to 50 lbs) and perform tasks that include bending, stooping, and standing for extended periods.

Additional Information

At HW Staffing Solutions we recognize the value of our employee associates as equally as our clients. We are passionate about people and improving the lives of every associate. We do this by connecting you with great companies and great opportunities. Discover a new way to work together with a company that is focused on offering the best opportunities, benefits and career advancement in Accounting & Finance, Office & Administrative, Light Industrial, Professional & Technical, Call Center, Food Processing and Hospitality. HW Staffing Solutions is an Equal Employment Opportunity company.

Meet Your Recruiter

Andrew Plourd
Business Development Manager

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About Holyoke, MA

Discover exciting job opportunities around Holyoke, Massachusetts today! Nestled in the picturesque Pioneer Valley, Holyoke offers a perfect blend of small-town charm and big-city amenities. With a thriving arts scene that includes museums like the Eric Carle Museum of Picture Book Art and venues like the Holyoke Creative Arts Center, this area is a haven for creatives and art lovers. Foodies will delight in the diverse culinary scene, from traditional New England fare to vibrant Hispanic cuisine in the city's Hispanic neighborhood. Enjoy outdoor recreation at Holyoke's Heritage State Park or catch a game at the nearby Dunkin' Donuts Center, home of the Springfield Thunderbirds. Join us in Holyoke and kick-start your career in a vibrant community filled with endless possibilities!