Customer Service
Job Description
- Strong computer skills
- Ability to learn quickly
- Willingness to learn and take on new tasks
- Act as the main communication hub between customers, sales, and internal teams.
- Prepare and communicate job bag requirements and customer information to production and quality teams.
- Enter and maintain job workorder, specification sheets, and releases in the ERP system.
- Manage customer inventories, raw materials, WIP, and receivables.
- Maintain and organize customer assets (samples, files, structures, etc.).
- Assemble job bags with workorder and customer assets
- Assist with new product introductions and business meetings.
- Facilitate resolution of product complaints and serve as liaison between customers and manufacturing.
- Support graphics and structure approvals when needed.
- Partner with Accounts Receivable to research and resolve payment issues.
- Arrange logistics for customer shipments, including carrier coordination and pallet counts.
- Ensure compliance with company policies and maintain accurate, retrievable records.
Additional Information
Meet Your Recruiter
Mariany Pascual
Staffing Specialist
I'm a bilingual Staffing Specialist at HW Staffing Solutions in Nashua. My focus is on recruiting for light industrial positions. We have both temporary and temporary-to-hire job opportunities.
Soy un especialista bilingüe de personal en HW Staffing Solutions en Nashua. Mi enfoque es en el reclutamiento para puestos de industria ligera. Tenemos oportunidades de empleo tanto temporales como fijas.