Customer Service Rep/Expeditor

Westfield, MA

Employment Type: Full Time Industry: Office & Administrative Pay Rate: $20-$22 Specialty: AP/AR Branch: Springfield, MA Pay Type: Hour

Job Description

Customer Service Representative Code No. SA – 03 Dept. Sales Grade Position Summary Responsible for a wide variety of activities in the company, including but not limited to inside sales, order entry and shipping schedules, and other similar duties necessary to support the functions of the company. Essential Functions Perform non-technical Customer Service duties, which include but are not limited to, recording orders generated by telephone, or e-mail, order entry processing, preparing shipper and shipping documents, schedule transportation. Serve as inside customer contact for product delivery, order status, and customer complaints. Interact with Plant Production regarding order scheduling and/or order status. Interact with other internal personnel necessary to ensure customer satisfaction. Customer follow-up if necessary. For domestic orders, route product shipments, utilizing common carriers, considering price, service, customer recommendations, and other pertinent facts. For export orders, prepare documents and the required paperwork, make all arrangements for shipments, and coordinate with forwarding agents as necessary. Perform Account Receivable Duties, daily check deposits, run credit card payments, pull invoices for the corresponding check, credit card, ach and wire payments. Apply and post payments to customer accounts. Print mail and/or email monthly customer statements. Work with the Director of Sales Operations to review delinquent accounts. The position reports to the Director of Sales Operations. Perform other similar duties inherent to the position or as assigned.

Additional Information

At HW Staffing Solutions we recognize the value of our employee associates as equally as our clients. We are passionate about people and improving the lives of every associate, we do this by connecting you with great companies and great opportunities. We celebrate our awesome diversity, believe that everyone has a unique talent, and appreciate the passion and perspectives that each of us bring to the table. Discover a new way to work together with a company that is focused on offering the best opportunities, benefits and career advancement in Accounting & Finance, Office & Administrative, Light Industrial, Professional & Technical, Call Center, Food Processing and Hospitality. HW Staffing Solutions is an Equal Employment Opportunity company.

Meet Your Recruiter

Karen Marino
Branch Manager

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About Westfield, MA

Discover exciting job opportunities in the vibrant area around Westfield, Massachusetts today! Nestled in the heart of the Pioneer Valley, this charming city offers a perfect blend of New England beauty and bustling urban life. With top-rated schools, a rich history, and easy access to amenities like Stanley Park and Westfield River, Westfield provides an ideal location for career growth and work-life balance. Explore job openings in our dynamic community, just a short drive away from iconic landmarks like Amelia Park Ice Arena, the Westfield Athenaeum, and the Majestic Theater. Unlock your potential and embark on a fulfilling career in Westfield!