Customer Service Rep
Trident Marine, a privately held marina on Honeoye Lake, is hiring for a full-time or seasonal Retail Store Manager, a key right hand role for the only marina on Honeoye Lake. This individual will be a customer focused, self-starter, who enjoys working with people, wearing multiple hats, and has some systems and inventory experience.
Position is available immediately, with pay in the $14-$18 ph range, or higher commensurate with experience and scope of role based on skill sets. This individual is willing to work 40 plus hours per week, with one of the days being a weekend day, and individual can choose to do both if preferred. Flexible schedule is allowed, as long as hours are arranged.
- Totals bills for merchandise, accepts payment, makes change for customers, and maintains store displays.
- Assists in dispatching and handling gas / boat transactions as needed.
- Assists in overseeing part-time deck hand help, and training newer marina personnel.
- Ensures that retail area is clean and well organized.
- Assists in establishing strategic marketing plans to achieve corporate objectives for products and services.
- Stocks shelves, counters, or tables with merchandise.
- Sets up advertising displays or arranges merchandise on counters or tables to promote sales.
- Stamps, marks, or tags price on merchandise.
- Obtains merchandise requested by customer or receives merchandise selected by customer.
- Orders merchandise for customer when it’s not in stock.
- Answers customer's questions concerning location, price, and use of merchandise.
- Totals price and tax on merchandise purchased by customer to determine bill.
- Accepts payment and makes change.
- Wraps or bags merchandise for customers.
- Cleans shelves, counters, or tables.
- Removes and records amount of cash in register at end of shift.
- Calculates sales discount to determine price.
- Keeps record of sales, prepares inventory of stock, and orders merchandise.
- The company reserves the right to add or change duties at any time.
- High School Diploma or Equivalent
- Retail experience and customer service a plus
- Experience: Some previous work-related experience
- Excellent verbal and written communication
- Service orientation
- Problem solving
- Basic math and order taking skills; reasonable systems skills
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