Customer Service Representative/

Providence, RI 02909

Employment Type: Full Time Industry: Light Industrial Job Number: 88850 Pay Rate: $27-$29 Specialty: Manufacturing Branch: Cranston, RI Pay Type: Hour

Job Description



Under the direction of the Operations Manager – MedTech, the Customer Service Representative is engaged in handling orders, telephone, and other inquiries from customers. Complies with customer service policies and procedures to ensure consistent customer service and satisfaction to our medical customers. Recommends corrective action, maintains records regarding customer requests and determines work procedures/schedules to expedite workflow. Provides support to outside salespeople on key customer accounts.



  • Responsible for communicating customer specifications and requirements to engineering / estimators, i,e, Request for Quote (RFQ).
  • Responsible for handling every aspect of a customer’s purchase order, including, but not limited to, the timely verification of data and accurate entry of order information into the order entry systems.
  • Works with purchasing and production personnel as required to define delivery dates, communicate delivery commitment to customers and follow-up with written acknowledgements.
  • Serves as customer advocate driving improvements in service levels as needed.
  • Acts as a point of contact for the field sales team to identify, investigate and clarify problems and determine quick and effective resolutions.
  • Communicates proper billing terms, agreements and conditions to Accounts Receivable. In some cases (i.e. government contracts) processes invoices.
  • Handles Return Merchandise Authorization (RMA)’s and credits through the accurate and timely entry of data into the Customer Relationship Management (CRM) data base.
  • Provides and monitors the metric for on-time delivery, order fulfillment and cycle time. Ensures continued improvement of service levels and provides corrective actions to sustain customer service levels.
  • Supports continuous improvement efforts as required.
  • Maintains overall service continuity between customer service / inside sales, outside sales, engineering and operational personnel to ensure that customer service levels are maintained.
  • Manages special projects as assigned by manager.
  • Remains accountable for all commitments made.
  • Confirms quotes through data base with customers.
  • Performs all other duties as assigned or needed.

Job Requirements


The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Physical Demands/Efforts

  • Position requires the ability to speak and hear clearly. 
  • Frequent use of hands required for writing and use of computers, handling papers and reports, stock items and occasionally product.
  • Ability to stand, walk and sit required.  Occasional need to reach above shoulder level.


Visual Demands

  • Frequently work must be performed that requires close vision with clear vision at 20 inches or less.


Work Environment:

  • This position is frequently performed sitting at a desk/cubicle, but employee must also walk through the entire facility including the production floor as needed. 
  • This position may be performed in a manufacturing environment and as such the employee may on occasion be exposed to work near moving mechanical parts.
  • The position is seldom required to work in high places; or cold, hot, dirty or dusty locations.
  • The employee is seldom exposed to fumes or airborne dust.
  • The noise level in the work environment is moderate and includes computers, printers and light foot traffic. 
  • Employees are expected to comply with existing safety procedures including proper lifting mechanics, use of protective gear as required and maintaining a safe work environment.




  • Excellent organizational skills.
  • Detail oriented and accurate with input.
  • Good written and verbal communications skills.
  • Strong customer relations skills.

Additional Information

At HW Staffing Solutions we recognize the value of our employee associates as equally as our clients. We are passionate about people and improving the lives of every associate, we do this by connecting you with great companies and great opportunities. We celebrate our awesome diversity, believe that everyone has a unique talent, and appreciate the passion and perspectives that each of us bring to the table. Discover a new way to work together with a company that is focused on offering the best opportunities, benefits and career advancement in Accounting & Finance, Office & Administrative, Light Industrial, Professional & Technical, Call Center, Food Processing and Hospitality. HW Staffing Solutions is an Equal Employment Opportunity company.

Meet Your Recruiter

Ineida Gamboa

I am Staffing Specialist at HW Staffing and work at the Cranston Office! Been in the industry for 2 years. 

I speak 4 different languages and I love being able to use my skills to help people understand the HW Staffing process. 

My goal is to connect great people with great companies and an opportunity to grow in life. 




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About Providence, RI

Ready to embark on an exciting career journey in the vibrant city of Providence, Rhode Island? Explore our job opportunities in the heart of this charming city known for its historic architecture, renowned universities, and thriving arts scene. With exceptional dining options like Federal Hill's renowned Italian restaurants, the stunning WaterFire art installation, the captivating performances at the Providence Performing Arts Center, and the scenic Roger Williams Park for outdoor adventures, Providence offers a unique blend of culture, history, and opportunities for personal and professional growth. Join us in discovering the career possibilities this enchanting city has to offer!