Customer Service Representative

Bristol, CT 06010

Employment Type: Contract Job Number: 53248590 Pay Rate: $20 / hour Specialty: Branch: Pay Type:

Job Description

Customer Service & Sales Representative
? Location: Bristol, CT
 ? Job Type: Temp-to-Perm
 ? Pay Rate: $20.00 per hour
 ⭐ Excellent company benefits upon permanent hire
Position Overview
We are seeking a motivated Customer Service & Sales Representative to join our team in Bristol, CT. This temp-to-perm opportunity offers great potential for long-term growth and outstanding benefits once hired on permanently. The ideal candidate will provide exceptional service to customers, resolve inquiries, and identify opportunities to promote additional products and services.
Core Duties & Responsibilities
  • Customer Interaction: Handle inbound and outbound calls, emails, and chats to assist customers with questions, orders, and concerns.
  • Problem-Solving: Address and resolve customer complaints or billing issues promptly and follow up to ensure satisfaction.
  • Product Knowledge: Provide accurate information on products and services; stay up to date on new offerings.
  • Sales & Lead Generation: Identify customer needs and actively upsell or cross-sell products and services to meet individual or team sales goals.
  • Order & Account Management: Process orders, payments, returns, and account updates efficiently.
  • Relationship Building: Develop and maintain positive, long-term customer relationships through open communication and dependable service.
  • Record Keeping: Document all customer interactions and transactions accurately within the company’s CRM system.
Required Skills & Qualifications
  • Excellent communication and interpersonal skills
  • Strong problem-solving and conflict-resolution abilities
  • Proven sales aptitude and goal-oriented mindset
  • Ability to quickly learn and retain product knowledge
  • Proficiency with computers and CRM software
  • High school diploma or equivalent (some college preferred)
  • Previous experience in customer service or sales is a plus
  • Bilingual skills desirable
 

Additional Information

At HW Staffing Solutions we recognize the value of our employee associates as equally as our clients. We are passionate about people and improving the lives of every associate, we do this by connecting you with great companies and great opportunities. We celebrate our awesome diversity, believe that everyone has a unique talent, and appreciate the passion and perspectives that each of us bring to the table. Discover a new way to work together with a company that is focused on offering the best opportunities, benefits and career advancement in Accounting & Finance, Office & Administrative, Light Industrial, Professional & Technical, Call Center, Food Processing and Hospitality. HW Staffing Solutions is an Equal Employment Opportunity company.

Meet Your Recruiter

Rachael Bharat
Senior Recruiter

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About Bristol, CT

Discover exciting job opportunities in and around Bristol, Connecticut! Nestled in the heart of New England, Bristol offers an idyllic blend of small-town charm and big-city opportunities. Home to ESPN, Lake Compounce, and the historic American Clock & Watch Museum, this vibrant region boasts a rich cultural scene with art galleries, theaters, and delicious local cuisine. With easy access to hiking trails at Sessions Woods Wildlife Management Area and proximity to the vibrant city of Hartford, Bristol provides an ideal setting for career growth and work-life balance. Explore our job listings today and embark on a fulfilling career in this enchanting area!