Customer Service Representative

Gardner, MA 01440

Employment Type: Permanent Industry: CLERICAL Job Number: 45986983 Pay Rate: $23 / hour Specialty: Branch: Pay Type:

Job Description

SUMMARY:  
The Customer Service Representative is the first line of contact for customers and is key to representing the company in an efficient, knowledgeable, and professional manner.  This role supports the sales team by providing product information, accurately entering orders, assisting with any order issues, and building and maintaining customer relationships.  

ESSENTIAL DUTIES:
  • Accurately enter and process orders, track order status, and expedite as necessary to ensure on time delivery.
  • Service existing accounts by regularly communicating with specified contacts and checking with them for any potential needs, so as to build and maintain loyal customer relationships.   
  • Help establish new accounts by planning and organizing daily work schedule to allow for opportunity to call on past or prospective new customers for current or future needs.
  • Responsible to ensure customer retention and growth through strong relationship management metrics.
  • Present products effectively, up-sell and cross sell additional products as appropriate and generate referrals when possible.
  • Interact daily with Regional Sales Managers (RSM’s) and sales representatives regarding customer opportunities, orders and issues.
MINIMUM EXPERIENCE & SKILLS REQUIRED:
  • Associate degree and 3 years customer service or inside sales experience, OR equivalent combination of education and experience.  
  • Must be able to fluently read, write and speak English.  
  • Proficient typing skills/experience, solid computer skills and experience in MS Office Suite.
  • Excellent attention to detail, strong organizational skills and ability to work independently as well as part of a team.  
  • Effective time management and follow-up skills, good written and verbal communication skills and strong telephone skills.  
  • Experience with ERP software, preferably IQMS.     
#INDFitchburg

Additional Information

At HW Staffing Solutions we recognize the value of our employee associates as equally as our clients. We are passionate about people and improving the lives of every associate, we do this by connecting you with great companies and great opportunities. We celebrate our awesome diversity, believe that everyone has a unique talent, and appreciate the passion and perspectives that each of us bring to the table. Discover a new way to work together with a company that is focused on offering the best opportunities, benefits and career advancement in Accounting & Finance, Office & Administrative, Light Industrial, Professional & Technical, Call Center, Food Processing and Hospitality. HW Staffing Solutions is an Equal Employment Opportunity company.

Meet Your Recruiter

Jose Galarza

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About Gardner, MA

Ready to take your career to new heights? Explore our job opportunities in and around Gardner, Massachusetts, located in the heart of North Central Massachusetts. Known for its picturesque landscapes, vibrant arts scene, and friendly community, Gardner offers a perfect blend of small-town charm and big-city amenities. From exploring the beauty of Dunn State Park to savoring delicious farm-to-table cuisine at local eateries like The Old Mill and the Gardner Ale House, this region has something for everyone. With proximity to cultural gems like the Fitchburg Art Museum and the Mount Wachusett Community College Theatre, as well as easy access to major cities like Boston and Worcester, Gardner is an ideal place to grow both personally and professionally. Check out our job listings today and discover the endless opportunities waiting for you in Gardner, Massachusetts!