Customer Service Representative

Golden , CO

Employment Type: Full Time Industry: Light Industrial Pay Rate: $27.00 Specialty: BioTech/Pharmaceuticals Branch: Worcester, MA Pay Type: Hour

Job Description

Experience

  • Manage inbound phone calls by satisfying the customer inquiry or routing the call to the appropriate sales or service member for resolution.
  • Respond to a high volume of inbound customer inquiries and order requests via telephone calls, email, web chat and fax correspondence.
  • Demonstrate our commitment to service by following up on calls and ensuring superior results to drive customer satisfaction.
  • Accurately log and update customer information in our CRM tool.
  • Generate and process customer quote and order requests as assigned.
  • Respond to customer requests for Certificates of Analysis and other product documentation. 
  • Display a commitment to quality by following documented procedures and practices.
  • Excel at working as part of a team.
  • Self-motivated, action oriented. 

Qualifications

  • 1-3+ years customer service experience.
  • Bachelor's degree of Science degree would be preferred.
  • Experience working with environmental laboroatries is plus.
  • Excellent communication, organization and time management skills.
  • Proficient with contact management software (CRM).
  • Proficient with MS Office (Word, Excel, Powerpoint).

 

Additional Information

At HW Staffing Solutions we recognize the value of our employee associates as equally as our clients. We are passionate about people and improving the lives of every associate, we do this by connecting you with great companies and great opportunities. We celebrate our awesome diversity, believe that everyone has a unique talent, and appreciate the passion and perspectives that each of us bring to the table. Discover a new way to work together with a company that is focused on offering the best opportunities, benefits and career advancement in Accounting & Finance, Office & Administrative, Light Industrial, Professional & Technical, Call Center, Food Processing and Hospitality. HW Staffing Solutions is an Equal Employment Opportunity company.

Meet Your Recruiter

Josie Erdmann
Sr. Staffing Specialist

My name is Josie and I am a Sr. Staffing Specialist out of our Sutton branch. I have been with HW Staffing for 6 years totaling a total of 10 years within the Staffing Industries. 

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About Golden , CO

Ready to take your career to new heights? Explore our job opportunities in the picturesque area surrounding Golden, Colorado. Nestled in the foothills of the Rockies, Golden offers a perfect blend of outdoor adventures and vibrant city living. With easy access to world-renowned ski resorts, hiking trails, and Red Rocks Amphitheatre, this region is a haven for outdoor enthusiasts. Enjoy the local craft breweries, unique dining experiences, and art galleries. Catch a show at the historic Buffalo Rose or take in a game at Coors Field cheering for the Colorado Rockies. Join us in this charming town where career growth and quality of life converge!