Customer Service Representative
Hauppauge, NY 11788
HW Staffing Solutions is currently looking for a seasoned Customer Service Representative for a major manufacturing company located in Hauppauge.
Monday – Friday, 8am – 5pm – $22.00 hourly
This position involves interacting with customers providing product and service information, resolving product and service problems, processing orders, processing orders, and serving as a liaison between the customer and the company.
Excellent attention to detail. Lead times are short, and the department is busy.
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skills and / or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
Essential duties and Responsibilities:
*Greet customers in courteous, friendly, and professional manner. Listen attentively to customer needs and concerns; demonstrate empathy and be an advocate for the customer.
*Accurate data entry of orders and quotes
*Communicate with customers to determine expected delivery date and time
*Coordinate between sales and production to meet customer deadlines
*Resolve product or service problems by clarifying customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolutions
*Maintain broad knowledge of clients, products, and services of the organization
At HW Staffing Solutions we recognize the value of our employee associates as equally as our clients. We are passionate about people and improving the lives of every associate, we do this by connecting you with great companies and great opportunities. We celebrate our awesome diversity, believe that everyone has a unique talent, and appreciate the passion and perspectives that each of us bring to the table. Discover a new way to work together with a company that is focused on offering the best opportunities, benefits and career advancement in Accounting & Finance, Office & Administrative, Light Industrial, Professional & Technical, Call Center, Food Processing and Hospitality. HW Staffing Solutions is an Equal Employment Opportunity company.
Meet Your Recruiter
Senior Executive Recruiter
I have been working with HW Staffing Solutions for the past 2 1/2 years. I have extensive experience in light industrial positions, administrative & clerical positions. My passion is helping people find their ideal job!