Customer Service Representative
Multi-faceted customer care position which includes dealing with customers via phone, email, or fax to help them place orders and rectify orders. This position is seasonal but with the right candidate, could potential move to permanent. Starting wage is $14/hr, Monday-Friday with some required overtime on Saturdays.
- Process, receive, and accurately verifies phone, fax, email, and or mail orders
- Identify and resolve underlying root cause through research and analysis
- monitors customers orders, initiates tracers with carriers, and authorize returns and or credit including necessary transportation
- Diffuse difficult customer situations in a professional manner
- responds to customer orders and follow through to completion accurately within the company
- High School Diploma or Equivalent
- Proficient in all Microsoft office products
- Minimum of 1 year of call center experience and or 3 years of customer service
- Excellent verbal and interpersonal communication skills
HW Staffing Solutions provides job seekers nationwide great direct hire, temporary and temporary to hire job opportunities with great employers. Find jobs in accounting & finance, office & administrative, light industrial, professional/technical, call center and food processing. Get personal attention, unrivaled benefits and a chance to grow your career.
My name is Ionela and I am a recruiter for HW Staffing. I have become very familiarized with the process of recruiting and my goal is to make sure people are getting placed in the right area and are happy with their job. I started my working career in the manufacturing industry through a temp agency, and have managed to work my way up and became a permanent employee. I enjoyed all the effort and care that my recruiter had to offer and it made me realize the type of career path I want to take. My goal at the end of the day is to make sure people are not only getting placed in the right area for them but also building a rapport a maintaining a relationship with the employee throughout their time with HW Staffing.