Customer Service Representative

Old Town, ME 04468

Employment Type: Contract to Perm Industry: Office & Administrative Job Number: 46012764 Pay Rate: $18.50-30.02 / hour Specialty: Branch: Pay Type:

Job Description

We are seeking a highly motivated Customer Service Specialist to join our team in Old Town, ME. In this role, you will be the first point of contact for our dealers, sales representatives, and consumers—providing top-tier customer support via phone and email. You will be responsible for entering orders, resolving issues, and maintaining detailed and up-to-date records. This position requires excellent communication, organizational skills, and a customer-first attitude.

Key Responsibilities
  • Respond to customer inquiries via phone and email, providing accurate information and resolving routine issues; escalate complex issues as necessary.
  • Serve as a product resource and provide education on company offerings.
  • Document all customer interactions, including inquiries, issues, resolutions, and product information shared.
  • Enter and manage customer orders in the system; respond to order-related questions.
  • Proactively upsell and cross-sell products to dealers, including new products, discontinued item replacements, backorder releases, promotions, and closeouts.
Education and Experience
  • Required: High school diploma or equivalent
  • Preferred: Associate's degree or additional relevant coursework
  • Experience: Minimum 1 year of customer service experience
Knowledge, Skills, and Abilities
  • Strong verbal and written communication skills
  • Proven ability to resolve routine customer service issues and escalate as necessary
  • Comfortable and professional in email and phone-based customer interactions
  • Proficiency in Microsoft Office applications (Word, Excel, Outlook)
  • Ability to quickly learn internal software and systems
  • Basic math skills, including addition, subtraction, multiplication, and division
  • Strong attention to detail and documentation practices
  • Ability to work both independently and collaboratively
Join our team and contribute to a company that values high-quality customer care and teamwork. We offer a competitive hourly rate and a dynamic work environment.

#ZipBangor

Additional Information

At HW Staffing Solutions we recognize the value of our employee associates as equally as our clients. We are passionate about people and improving the lives of every associate, we do this by connecting you with great companies and great opportunities. We celebrate our awesome diversity, believe that everyone has a unique talent, and appreciate the passion and perspectives that each of us bring to the table. Discover a new way to work together with a company that is focused on offering the best opportunities, benefits and career advancement in Accounting & Finance, Office & Administrative, Light Industrial, Professional & Technical, Call Center, Food Processing and Hospitality. HW Staffing Solutions is an Equal Employment Opportunity company.

Meet Your Recruiter

Velma Blevins
Staffing Specialist

Hi,

My name is Velma and I love to connect Awesome people with Great Companies. Please contact me at 207.239.3752

vblevins@hwstaffing.com 

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About Old Town, ME

Ready for a fulfilling career in beautiful Old Town, Maine? This vibrant area offers a blend of rich history, stunning landscapes, and thriving job opportunities! Imagine working amidst stunning views of the Penobscot River, exploring the unique art galleries and theaters like the Old Town Museum or the Collins Center for the Arts, and enjoying the local cuisine from charming restaurants. Discover the allure of this picturesque region with its bustling downtown area, nearby parks like the Orono Bog Boardwalk, and close-knit community feel. Join us in unlocking your career potential in Old Town, Maine! Explore our job listings today.