Customer Service Representative

Portsmouth, NH 03801

Posted: 04/23/2019 Industry: Manufacturing Pay Rate: $18 - 20

HW Staffing Solutions has an immediate job opening for a Technical Support Representative for our client located in Newington, NH. The predicted hourly gratification for this position is $18 to $20, depending on experience.

In this role you will be responsible for supporting and assisting the senior Support Representatives to effectively process customer requests for basic technical support, as well as facilitating product returns by generating Returned Material Authorizations (RSO) and creates Field Service requests (FSO) and completes dispatching of field service technicians.

 

Responsibilities:

  • Returning customer requests with product information.
  • Noting customer complains in the company’s database.
  • Reviewing open orders and expediting their fulfillment.
  • Utilizing the system to provide price information for spare parts and prepare written quotations.
  • Processing service orders for depot and field repairs, preparing decontamination and repair authorization forms, obtaining POs from customers for repairs and dispatching field service technicians.
  • Processes requests for warranty replacement parts for both domestic and international customers.

Requirements:

  • 3 years prior customer support experience.
  • Previous use of an ERP system with order entry and help desk
  • 3 years of experience with regular use of MS Office applications including Word, Excel and Outlook to prepare email correspondence and do basic reporting.
  • High School Diploma – required.
  • Some technical aptitude is a plus.

HW Staffing Solutions provides job seekers nationwide great direct hire, temporary and temporary to hire job opportunities with great employers. Find jobs in accounting & finance, office & administrative, light industrial, professional/technical, call center and food processing. Get personal attention, unrivaled benefits and a chance to grow your career.

Dimitra Zimmelman
Staffing Specialist

Dimitra is a staffing consultant specializing in professional placements in such fields as purchasing, accounting, customer service, and administration. She is dedicated to assisting job seekers in securing employment in their areas of expertise. Most importantly, she strives to pair her candidates with jobs that will bring them joy and fulfillment.

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