Customer Service Specialist

Golden , CO 80403 | Work from home flexibility

Posted: 03/10/2023 Employment Type: Full Time Industry: Office & Administrative Pay Rate: $25.00 Specialty: Manufacturing & Warehouse Branch: Worcester, MA Pay Type: Hour

Job Description

• Respond to a high volume of inbound customer inquiries and order requests via telephone calls, email, chat and fax correspondence.
• Demonstrate our commitment to service by following up on calls and ensuring superior results to drive customer satisfaction.
• Conduct outbound sales calls to support sales initiatives and enhance the customer experience with ERA.
• Accurately log information from calls in our CRM tool.
• Confers with Sales Representatives as needed when additional information is necessary to facilitate completion of an order or resolution of an issue.
• Display a commitment to quality by following required procedures and practices, taking all appropriate measures to ensure quality and search for continuous improvement opportunities.
• Excel at working as part of a team.
• Reconciles accounts and helps resolve customer credit issues.

Job Requirements


• 3-5 years customer service experience handling complex customer interactions, with minimal supervision.
• Bachelor’s degree in Environmental Science or Studies, Chemistry, or Science. Lab experience and technical background in the sciences preferred.
• Salesforce or similar CRM interface experience required. Data loader and admin experience a plus.
• Excellent communication, organization and time management skills, with a strong attention to detail, and proficiency with MS Office (Word, Excel, Powerpoint).
• Understanding of the need for data entry accuracy and investigative skills for resolution of ongoing and new initiatives
• Participation in work instruction creation, deletion, modification.
• Documentation for process improvement and training purposes.
• Must be self-motivated and action oriented.

Additional Information

At HW Staffing Solutions we recognize the value of our employee associates as equally as our clients. We are passionate about people and improving the lives of every associate, we do this by connecting you with great companies and great opportunities. We celebrate our awesome diversity, believe that everyone has a unique talent, and appreciate the passion and perspectives that each of us bring to the table. Discover a new way to work together with a company that is focused on offering the best opportunities, benefits and career advancement in Accounting & Finance, Office & Administrative, Light Industrial, Professional & Technical, Call Center, Food Processing and Hospitality. HW Staffing Solutions is an Equal Employment Opportunity company.

Meet Your Recruiter

Raleahk Martin
Onsite and Branch Recruiter

My name is Raleahk, I been in the Recruiter/Hr Management filed for 3 years. I love helping others find job placements where they can have great opportunities for career growth.




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