Customer Service Specialist

Londonderry, NH 03053

Posted: 02/05/2019 Industry: Manufacturing Pay Rate: DOE

HW Staffing Solutions has partnered with a well-established manufacturer of building supplies to fill an immediate opening for a Customer Service Specialist. This direct hire opportunity enables you to get your foot in the door with a growing company, working to dominate the industry!

Role and Responsibilities

  • Resolve customer issues with effective problem-solving skills to retain customers.
  • Manage and answer a high volume of customer calls / questions and resolving calls in a timely manner.
  • Process daily sales orders, warranty orders and service requests in Centerpoint / SAP systems.
  • Discusses products offered and ensures customer satisfaction.
  • Assist Contractors, Account Executives and Branch Staff on issues with their orders.
  • Provide prompt, efficient response & resolution to each inquiry such as order status, quality, delivery dates, billing and/or pricing concerns.
  • Provide Technical information & support for Mfg. products and provide alternative material options as needed.
  • Maintain excellent knowledge of our products and services in order to understand the customer’s needs.
  • Deliver exceptional customer care and always resolve any issues or complaints with professionalism and in a timely manner.
  • Maintain open communication with management and other team members.
  • Adhere to script while handling inbound calls to assist inquiries.


Education & Experience Requirements

  • High school diploma or GED

Qualifications and Preferred Skills

  • Excellent customer service skills, able to deliver desired customer service experience
  • Motivated and target driven to meet, and strive to exceed the sales/service targets and expectations
  • Detail orientated with strong follow up skills
  • Excellent spoken and written communication skills
  • Excellent time-management, analytical and problem-solving skills

HW Staffing Solutions provides job seekers nationwide great direct hire, temporary and temporary to hire job opportunities with great employers. Find jobs in accounting & finance, office & administrative, light industrial, professional/technical, call center and food processing. Get personal attention, unrivaled benefits and a chance to grow your career.

Chrissy Dane
Staffing Consultant

Chrissy is a Staffing Consultant for HW Staffing Solutions in Nashua, NH. She began her staffing career with a boutique firm, where she received extensive training in the areas of employee safety and human resource/recruiting practices. Chrissy takes the time to assess the skills and qualifications for each candidate she meets, while learning more about their short and long-term career goals. This enables her to find positions in line with their goals and interests. Chrissy has been in her current role for over 5 years and staffs for all levels of office work, as well as light industrial and skilled manufacturing positions. She graduated from Iona College with a Bachelor's degree in Psychology, and has spent time volunteering in Haiti, Kenya and Costa Rica.

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