Customer Service Specialist

Merrimack, NH 03054

Posted: 10/19/2018 Industry: Energy/Utilities Pay Rate: $16 - $19

HW Staffing Solutions has an immediate for a Customer Service Specialist. Our client is a well establish company located in Merrimack, NH. The predicted gratification for this position is $16 to $19 per hour.


In this role you will provide customer support to ensure that customer inquiries and concerns are addressed promptly and effectively. Part of the position requires processing accounts receivables to ensure that customer accounts correctly reflect payments.

 

Responsibilities:


  •  Arrange customer appointments
    •    Setup of new accounts in Munis
    •    Prepare and send out Customer Mailings
    •    Retrieval & follow up on voicemails and emails
    •    Direct payment signups
    •    Process WaterTight enrollments
    •    Send PT program mailings and noncompliance notifications
    •    Sort incoming mail and faxes to correct internal recipient or customer account
    •    Process cash receipts
    •    Prepare and distribute Cash Reports as established by procedure.
    •    Process Collection notices and Agency Reports on monthly basis. Research and respond to all agency requests for information. Process payments received on charged off accounts and notify agency.
    •    Run/research credit balance accounts, note, and create appropriate adjustments.
    •    Prepare the daily bank deposits

Skills:


•    Ability to tactfully respond to customer’s queries regarding payments or billings
•    Strong math, organizational and analytical skills.
•    Basic knowledge of standard office equipment.
•    Proficiency in Word or Excel.

HW Staffing Solutions provides job seekers nationwide great direct hire, temporary and temporary to hire job opportunities with great employers. Find jobs in accounting & finance, office & administrative, light industrial, professional/technical, call center and food processing. Get personal attention, unrivaled benefits and a chance to grow your career.

Dimitra Zimmelman
Staffing Consultant

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