Customer Service/Support Representative

Portsmouth, NH 03801

Posted: 05/22/2019 Industry: Consumer Products Pay Rate: 20.00




• Technical Support Representative I is an entry level position in the Temperature Control Technical Support Team. The primary focus of this position is to support and assist the senior Support Representatives to effectively process customer requests for basic technical support. 
The Technical Support Representative I provides copies of operator manuals and other support documentation, identifies spare parts, provides parts quotations, facilitates product returns by generating Returned Material Authorizations (RSO) and creates Field Service requests (FSO) and completes dispatching of field service technicians. 

Responsibilities will include: 
o > Not right away – 
o Returning customer calls, e-mails, web, or voice mail requests with basic product and parts information. 
o Fields customer complaints and enters issues into the 
o Assign cases to the senior team members as required. 
o Reviewing open orders and expediting their fulfillment. 
o Utilizing the system to provide price information for spare parts and prepare written quotations. 
o Processing service orders for depot and field repairs, preparing decontamination and repair authorization forms, obtaining POs from customers for repairs and dispatching field service technicians. 
o Processes requests for warranty replacement parts for both domestic and international customers. 
Minimum Requirements/Qualifications 
o 1-3 years prior customer support experience. 
o Ability to define problems, collect data, and establish facts. 
o Good judgment and critical reasoning skills necessary 
o Previous use of an ERP system with order entry and help desk application. 
o Works well in a team environment with good communications skills 
o Some technical aptitude is a plus 
Non-Negotiable Hiring Criteria: 
o 1-3 years of experience with regular use of MS Office applications including Word, Excel and Outlook to prep

HW Staffing Solutions provides job seekers nationwide great direct hire, temporary and temporary to hire job opportunities with great employers. Find jobs in accounting & finance, office & administrative, light industrial, professional/technical, call center and food processing. Get personal attention, unrivaled benefits and a chance to grow your career.

Mary-Jo M. Gagne

Over 16 successful years in the staffing industry, and credentialed by the National Association of Personnel Services as a Certified Temporary Staffing Specialist My philosophy has always been, "It is my customer's (clients and candidates) perception of quality and value that matters." Edit headline? Director Sales/Recruiting -New England
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