Customer Support Specialist

Northampton, MA

Employment Type: Full Time Industry: Office & Administrative Job Number: 87021 Pay Rate: $21-$25 Specialty: Account Representative Branch: Springfield, MA Pay Type: Hour

Job Description

On a typical day you will:

  • "Call Center volume - alot of phones... work with 400 clients"
  • Work directly with clients to fulfill their requests while building meaningful relationships.
  • Ensure all client payrolls are processed timely and accurately.
  • Verify all payroll data and maintain client information in a meticulous and confidential manner.
  • Communicate with clients and team members effectively.

You’ll thrive in this position if you:

Enjoy problem solving: you are someone who can take a step back and look at the bigger picture to determine why and how something took place and relay that to others clearly.

Are organized and analytical: you can organize multiple tasks by priority, are comfortable working with numbers, and can spot when things “don’t look right”.

Are a natural people person: you enjoy making others happy and are willing to go above and beyond to meet the needs of our clients and the rest of the  team.

Have a positive attitude: we work hard, but we have fun! It is essential that you are upbeat and contribute to our exciting atmosphere. 

 

Job Requirements

MUST HAVE 2-3 YEARS OF ADMINISTRATIVE, CUSTOMER SERVICE AND ACCOUNT MANAGER EXPERIENCE. MUST BE ABLE TO PASS A BACKGROUND CHECK

Additional Information

At HW Staffing Solutions we recognize the value of our employee associates as equally as our clients. We are passionate about people and improving the lives of every associate, we do this by connecting you with great companies and great opportunities. We celebrate our awesome diversity, believe that everyone has a unique talent, and appreciate the passion and perspectives that each of us bring to the table. Discover a new way to work together with a company that is focused on offering the best opportunities, benefits and career advancement in Accounting & Finance, Office & Administrative, Light Industrial, Professional & Technical, Call Center, Food Processing and Hospitality. HW Staffing Solutions is an Equal Employment Opportunity company.

Meet Your Recruiter

Karen Marino
Branch Manager

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About Northampton, MA

Ready to take the next step in your career? Explore our job opportunities in and around Northampton, Massachusetts, where endless growth prospects await! Known for its vibrant art scene, eclectic culture, and beautiful landscapes, Northampton offers a uniquely charming setting for professionals seeking a dynamic work environment. From the historic Calvin Theatre to the world-renowned Smith College Museum of Art, this area is bursting with creativity and inspiration. Indulge in farm-to-table cuisine, catch a show at the iconic Academy of Music Theatre, or enjoy outdoor activities at the scenic Look Park. Join us in discovering the endless possibilities that Northampton has to offer for your career growth!