Desktop Lead

Ossining, NY 10562

Employment Type: Contract Job Number: 58894020 Specialty: Branch: Pay Type:

Job Description

Ready to take the next step in your IT career? We're looking for a hands-on Desktop Support Team Lead who enjoys solving technical challenges, mentoring others, and making a real impact on the end-user experience.

Direct Hire, FT
Onsite in Westchester NY
Flexible hours and schedule
$80K plus benefits
PC, Mac, Office 365, troubleshooting, technical support, team evaluations, AD, hardware/software support

We are seeking an experienced Desktop Support Team Lead to oversee daily desktop support operations while mentoring and developing a small technical support team. This hands-on role combines leadership responsibilities with advanced troubleshooting and end-user support across Windows, macOS, Microsoft 365, and cloud-based technologies.

Responsibilities
  • Lead and support desktop technicians, providing guidance and technical mentorship
  • Serve as the escalation point for complex technical issues
  • Troubleshoot hardware, software, networking, and endpoint management issues
  • Support Microsoft 365, Intune, Active Directory, Entra ID, VPN connectivity, and Azure environments
  • Manage desktop-related projects and technology deployments
  • Provide AV and conference room support, including Microsoft Teams meetings and presentation technology
  • Maintain accurate documentation, asset inventory, and ticket records
  • Collaborate with vendors and internal stakeholders to resolve technical challenges

Qualifications
  • Associate's degree in Information Technology or equivalent experience
  • CompTIA A+ certification required
  • 5+ years of Help Desk/Desktop Support experience
  • Strong knowledge of Windows, macOS, Microsoft 365, Intune, Active Directory, Entra ID, and Azure
  • Experience supporting audiovisual and collaboration technologies
  • Proven ability to mentor team members and handle escalated technical issues

#INDTPG

Additional Information

At HW Staffing Solutions we recognize the value of our employee associates as equally as our clients. We are passionate about people and improving the lives of every associate, we do this by connecting you with great companies and great opportunities. We celebrate our awesome diversity, believe that everyone has a unique talent, and appreciate the passion and perspectives that each of us bring to the table. Discover a new way to work together with a company that is focused on offering the best opportunities, benefits and career advancement in Accounting & Finance, Office & Administrative, Light Industrial, Professional & Technical, Call Center, Food Processing and Hospitality. HW Staffing Solutions is an Equal Employment Opportunity company.

Meet Your Recruiter

Evelyn Sirena

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About Ossining, NY

Ready to embark on an exciting career journey near Ossining, New York? Nestled in Westchester County, this vibrant region is bursting with opportunities for growth and success. Imagine living and working in a place surrounded by the majestic Hudson River, where historic landmarks like the Sing Sing Correctional Facility and the luxurious Ossining Boat and Canoe Club offer a glimpse into the area's rich past. Delight in the local cuisine at eateries like the award-winning Birdsall House or catch a show at the renowned Ossining Arts Council. With easy access to the vibrant arts scene of neighboring New York City and nearby attractions like Teatown Lake Reservation, Ossining provides the perfect balance of small-town charm and big-city excitement for your career to thrive. Explore our job listings today and discover why Ossining could be the place where your professional dreams come true.