Duties and Responsibilities

• Conducts training courses for both customers and client personnel on the operation and maintenance of laser systems; the use of the entire client Elements Software suite for programming parts and managing production; as well as other important topic areas as required.
• Assists in the development and improvement of training programs, including outlines, guides, procedures, and other resources.
• Supports testing of new machine and software features, options, settings, technology, and versions for incorporation into training and field service operations.
• Helps develop documentation for distribution to customer and client personnel to improve their understanding and proper use of client products.
• The ability to travel, both domestically & internationally.
• Supports customers by providing technical counsel and solutions to specific technical issues/Service Tickets.
• Understands technical issues to the point of being able to make recommendations and/or refer the matter to a subject expert.
• Maintains a positive rapport and business relationship with customers by providing outstanding customer service.
• Other activities as assigned, in support of operational requirements deemed necessary by Laser Applications Supervisor and Training Development and Applications Support Manager.

Education and Experience

• High School diploma required. Associate degree in a technical discipline and/or equivalent technical military training preferred.
• At least two (2) years of Computer Aided Design experience (Solid Works, Catia, Inventor or similar programs) preferred.
• At least three (3) years of manufacturing experience in the areas of machine setup, maintenance, and parts programming.

Qualifications

• Proficient with CAD/CAM programming
• Ability to diagnosis and resolve technical issues quickly and efficiently
• Mechanical aptitude
• Excellent verbal and written communication skills
• Excellent organizational skills
• Must be able to work effectively with minimal supervision
• Must have exceptional time management skills
• Able to effectively work with all levels of team members and all types of customer personalities
• Proficient in Windows OS and Microsoft Office/Suite
• Ability to travel up to 100%, as required by management

Licensing/Certifications

• Valid Driver’s License with no more than two (2) points on a driving record within a three (3) year period.