Help Desk Associate
16.00 Hyannis, MA 02601
Our client in Hyannis, Ma, a technology industry leader, is seeking a Help Desk Associate
to join their busy team!
The associate will provide technical support to dealers researching and answering technical questions in a timely manner.
Understand dealer issues by listening to problems and concerns
Resolve issues by researching documentation and troubleshooting hardware
Maintain help desk database by entering caller statistics
Update job knowledge by tracking and understanding emerging practices and standards
Detail troubleshooting steps in an efficient and timely manner while positively representing the brand
Exemplary Customer Service
Excellent listening skills and professionalism
Technical troubleshooting skills, technical understanding of AV products
MAC computing knowledge
Linux Computing knowledge
HW Staffing Solutions provides job seekers nationwide great direct hire, temporary and temporary to hire job opportunities with great employers. Find jobs in accounting & finance, office & administrative, light industrial, professional/technical, call center and food processing. Get personal attention, unrivaled benefits and a chance to grow your career.