Help Desk Associate

Hyannis, MA 02601

Posted: 08/16/2018 Industry: Information Technology Pay Rate: 16.00

Our client in Hyannis, Ma, a technology industry leader, is seeking a Help Desk Associate

to join their busy team!  

The associate will provide technical support to dealers researching and answering technical questions in a timely manner.

Key responsibilities: 

Understand dealer issues by listening to problems and concerns

Resolve issues by researching documentation and troubleshooting hardware

Maintain help desk database by entering caller statistics

Update job knowledge by tracking and understanding emerging practices and standards

Detail troubleshooting steps in an efficient and timely manner while positively representing the brand



Exemplary Customer Service

Excellent listening skills and professionalism

Technical troubleshooting skills, technical understanding of AV products

MAC computing knowledge

Linux Computing knowledge

HW Staffing Solutions provides job seekers nationwide great direct hire, temporary and temporary to hire job opportunities with great employers. Find jobs in accounting & finance, office & administrative, light industrial, professional/technical, call center and food processing. Get personal attention, unrivaled benefits and a chance to grow your career.

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