IT Help Desk Support
Marlborough, MA US
- IT Help Desk support (On rotating basis with some after-hours coverage)
- Answer help desk phone calls
- Route help desk tickets to appropriate technicians or support groups
- Provide on the spot troubleshooting as time allows.
- Provide support through online chat systems.
- Provide walk up support.
- Provide local support for the following systems (installation, upgrades, troubleshooting):
- PC/Laptop Hardware and Software
- Network Peripherals, Printers, Copiers
- Telephone System
- Enterprise/Business Applications
- Maintain loaner laptops and projectors.
- Hardware procurement, inventory, disposal support
- Travel to other LOCAL sites to provide support.
- Travel to conferences when IT support is requested.
- Windows 7 & 10 experience.
- Microsoft Office 2013 experience or above
- Knowledge of Laptop/Printer Hardware
- Networking and Wireless skills a plus
- PC/Laptop build experience.
- Active Directory and Windows server product experience desired
- Desktop support tools knowledge
- Anti-Virus, Malware, Spam experience desired
- Ability to triage, troubleshoot, and resolve basic PC/Network problems quickly and accurately; contacts vendors as needed.
- Ability to be an active participant and contributor on a professional IS Support Team
- Good communication skills, telephone support skills, and interpersonal skills with a customer service focus
- Ability to plan/organize time and workload.
- Ability to follow standard processes/procedures.
- IT service management system experience desired (ServiceNow experience a plus)
- Ability to work assignments that are routine in nature and recognize deviation from accepted practice.
- Entry level position, all relevant experience considered, some PC support experience required but this can be in an educational or informal setting.
At HW Staffing Solutions we recognize the value of our employee associates as equally as our clients. We are passionate about people and improving the lives of every associate, we do this by connecting you with great companies and great opportunities. We celebrate our awesome diversity, believe that everyone has a unique talent, and appreciate the passion and perspectives that each of us bring to the table. Discover a new way to work together with a company that is focused on offering the best opportunities, benefits and career advancement in Accounting & Finance, Office & Administrative, Light Industrial, Professional & Technical, Call Center, Food Processing and Hospitality. HW Staffing Solutions is an Equal Employment Opportunity company.