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IT Service Desk

Goleta, CA 93117

Employment Type: Contract Industry: Information Technology Job Number: 45502502 Pay Rate: $36-40 / hour Specialty: Branch: Pay Type:

Job Description

We seek a highly motivated IT Service Desk to join our team in Goleta, CA. This individual will serve as a central point of contact for internal technical support issues, ensuring timely and effective resolution of IT incidents and service requests. The primary focus of this role is to provide top-notch desk-side and Phone Support for our business users, maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Act as the first point of contact for IT support issues via phone, chat, and in person.
  • Troubleshoot and resolve hardware and software issues on desktops, laptops, printers, and peripherals.
  • Escalate unresolved issues to the appropriate support team as necessary.
  • Utilize remote desktop tools and support software to assist users.
  • Provide support for Windows operating systems (Windows 10, Windows 11).
  • Assist in account management and access provisioning using Active Directory.
  • Maintain a strong understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
  • Document support interactions and resolutions accurately in the ticketing system.
  • Deliver excellent customer service and maintain a professional demeanor in all interactions.
Required Qualifications:
  • 1 to 3 years of experience in an IT support role.
  • 1 to 3 years of experience in a call center or help desk environment.
  • Strong working knowledge of Windows operating systems.
  • Familiarity with macOS and Linux is a plus.
  • Proficient in remote support tools.
  • Solid understanding of Active Directory and user account management.
  • Basic networking knowledge including TCP/IP, DNS, DHCP, and VPN troubleshooting.
Preferred Skills & Attributes:
  • Excellent verbal and written communication skills.
  • Strong time management and multitasking ability.
  • Customer service focused with a proactive approach to problem-solving.
  • Able to adapt in a dynamic, fast-paced environment.
  • Attention to detail and professionalism in all work.
  • Confident in presenting solutions and recommendations to management.
  • Positive, enthusiastic, and eager to learn new technologies.
  • Team-oriented with a strong sense of accountability.
Education & Certifications:
  • Required: High School Diploma or equivalent.
  • Preferred: A+ Certification or equivalent technical certification.
#INDNA

Additional Information

At HW Staffing Solutions we recognize the value of our employee associates as equally as our clients. We are passionate about people and improving the lives of every associate, we do this by connecting you with great companies and great opportunities. We celebrate our awesome diversity, believe that everyone has a unique talent, and appreciate the passion and perspectives that each of us bring to the table. Discover a new way to work together with a company that is focused on offering the best opportunities, benefits and career advancement in Accounting & Finance, Office & Administrative, Light Industrial, Professional & Technical, Call Center, Food Processing and Hospitality. HW Staffing Solutions is an Equal Employment Opportunity company.

Meet Your Recruiter

Velma Blevins
Staffing Specialist

Hi,

My name is Velma and I love to connect Awesome people with Great Companies. Please contact me at 207.239.3752

vblevins@hwstaffing.com 

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About Goleta, CA

Discover exciting job opportunities in the stunning area surrounding Goleta, California! Nestled in sunny Santa Barbara County just north of Santa Barbara, this vibrant community offers a unique blend of coastal beauty and career growth. From the breathtaking views of the Pacific Ocean to the thriving local art scene, including galleries like Sullivan Goss, and historic landmarks like the Old Mission Santa Barbara, there is no shortage of charm and inspiration here. Indulge in delicious local cuisine, explore the scenic parks and beaches, or catch a show at the iconic Granada Theatre. With its perfect blend of work-life balance and endless opportunities for professional development, Goleta is the ideal place to take your career to new heights. Explore our job listings today and join us in this enchanting region!