IT Field Service Supervisor

East Hartford, CT 06108

Employment Type: Permanent Industry: Information Technology Job Number: 56130050 Pay Rate: $85000-95000 / year Specialty: Branch: Pay Type:

Job Description

The Field Services Supervisor
 
Key Responsibilities Team Leadership & Management:
 •    Supervise, mentor, and develop Field Service Technicians.
 •    Conduct quarterly one-on-one meetings and annual performance reviews. 
•    Foster a culture of accountability, collaboration, and service excellence.
 •    Lead departmental meetings using the Entrepreneurial Operating System (EOS)   framework. 
•    Ensure proper time entry, documentation accuracy, and accountability across the team. Service Delivery & Operations: 
•    Oversee quality control of fieldwork, ensuring tickets and documentation are accurate, complete, and timely. 
•    Serve as the primary escalation point for field-related incidents.
 •    Provide senior-level technical guidance and support when necessary.
 •    Ensure adherence to SLAs and operational standards. 
•    Participate in the after-hours/on-call support rotation. 
•    Occasionally work outside standard business hours to support client needs or meet project deadlines. Process & Continuous Improvement:
 •    Develop, document, and refine field service procedures. 
•    Identify opportunities to improve efficiency, utilization, and service quality. 

Additional Information

At HW Staffing Solutions we recognize the value of our employee associates as equally as our clients. We are passionate about people and improving the lives of every associate, we do this by connecting you with great companies and great opportunities. We celebrate our awesome diversity, believe that everyone has a unique talent, and appreciate the passion and perspectives that each of us bring to the table. Discover a new way to work together with a company that is focused on offering the best opportunities, benefits and career advancement in Accounting & Finance, Office & Administrative, Light Industrial, Professional & Technical, Call Center, Food Processing and Hospitality. HW Staffing Solutions is an Equal Employment Opportunity company.

Meet Your Recruiter

Sean Coreth

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Discover exciting job opportunities in the vibrant area around East Hartford, Connecticut! Nestled in the heart of New England, this picturesque region offers a perfect blend of historic charm and modern opportunities. With renowned landmarks like the Mark Twain House and Museum, delicious cuisines ranging from classic lobster rolls to farm-to-table delights, and cultural venues like the Wadsworth Atheneum Museum of Art and the Hartford Stage, East Hartford provides a rich tapestry of experiences for job seekers. Explore career openings in this dynamic region, where growth meets charm. Your next career move awaits in East Hartford!