ESSENTIAL DUTIES & RESPONSIBILITIES: Communicate with internal and external customers. 

Respond to inquiries and telephone calls.  Respond to requests by researching information.  

Authorized to make decisions on routine matters as delegated by the supervisor.

Refer problems to supervisor/manager for resolution. Prepare and process forms and documents, such as time sheets, requisitions, purchase orders, DVIR's, shipping labels, etc. following standard procedures.

Collect, track and input data relative to Operations metrics.  (Including but not limited to; shorts, mispicks, dump/damage, service level, associate over-time) Maintain files, record keeping activities and confidential data.

Create and maintain basic charts, graphs, spreadsheets and databases. Prepare summary information for manager's review.  Prepare and update recurring and routine internal reports, collect and verify data. Check documents for accuracy and completeness, cross reference information. Verify information and data for compliance with regulations and procedures. Monitor inventory levels of office supplies, initiate purchase orders as necessary.

 QUALIFICATIONS: Education High school diploma or equivalent. 

Experience4+ years clerical experience required, preferably in an office/distribution environment.

Knowledge/Skills/Abilities. Must be able to refer to documentation or manuals/guidelines to resolve issues and have a basic foundation of process to provide some general assistance. 

Must have good computer skills; mainframe downloads; report generation; data entry and word processing skills.

Must be able to resolve a variety of issues/topics of moderately complex routine nature with some independence. Additional Dimensions Ability to Learn Customer Service Orientation

BG/DT Required