We are seeking an additional Patient Services Case Administrator to join our team. Biotheranostics discovers, develops, and commercializes molecular-based diagnostic, prognostic, and predictive tests that support physicians in the treatment of patients with cancer. The company operates a CLIA-certified, CAP-accredited diagnostic service laboratory in San Diego, CA. Our Patient Services Team is continuously evolving to become one of the important pieces of our company’s success. Patient Services specializes in patient contact, both inbound and outbound, addressing patient questions and concerns.

•Provides excellent service through continuous follow-up and follow through
•Cultivates patient relationships and trust
•Customer centric while also adhering to healthy professional boundaries
•Be able to clearly and effectively communicate billing processes to patients as well as other businesses.
•Works closely with other Patient Services Team members, Client Services, Sales, Billing and the Lab
•Contact privately insured patients to educate them on our billing process and Financial Assistance Program (FAP)
•Learns, understands and utilizes knowledge of billing processes and software
•Ability to answer questions (or know where to find the answer) regarding aspects of our products, testing process, billing, etc.
•Communicates with the Sales management as needed to ensure customer satisfaction, both in physician’s offices and with our patients
•Data entry and help on various projects
•Handles day-to-day requests from the Sales Team and other departments

BG/DT 

HS Diploma/GED Equiv