Quality Admin Support

Ronkonkoma, NY 11779

Posted: 01/18/2019 Industry: Electronics,Components/SemiConductor Pay Rate: $14.00/hour

This job requires handling all actions relating to customer interaction. That includes both product leaving to go to the customer, as well as material returning. Contract review for incoming and outgoing orders, RMA processing, calibration coordination and vendor correspondence will be common daily tasks. An attention to detail and strong communication skills are a must as this position is customer facing.

 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Responsible for Quality Clause verification.
  2. Performs contract reviews.
  3. Maintains equipment calibration.
  4. Responsible for return merchandise authorization, (RMA).
  5. Responsible for vendor correspondence.
  6. Handles certificate of compliance creation.
  7. Complies with all safety policies, practices, and procedures. Reports all unsafe activities to supervisor.
  8. Participates in proactive team efforts to achieve departmental and company goals.
  9. Performs other duties as assigned.

Competencies:

  1. Business Acumen & Analysis-will have keenness and quickness in understanding and dealing with business situations in a manner that is likely to lead to a good outcome. Will display thoughtful analysis, clear logic underlying business decisions, pay close attention to key dimensions of implementation and operation, and be disciplined in performance management.
  2. Adaptability-Adapts to change, open to new ideas, and responsibilities.
  3. Computer Skills-Skilled with computers, takes advantage of new technology, learns new tools quickly, and uses technology to enhance job performance.
  4. Cooperation-Establishes and maintains effective relations, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance and support to co-workers, works cooperatively in group situations, and works actively to resolve conflicts.
  5. Customer Service-Works well with customers, promotes a positive image of the company, and strives to solve issues raised by customers.
  6. Dependability-Meets deadlines, works independently, accountable, maintains focus, punctual, and good attendance record.
  7. Ethics-Honest, accountable, and maintains confidentiality.
  8. Interpersonal Skills-Builds strong relationships, is flexible/adaptable, works well with others, and solicits feedback.
  9. Job Knowledge-Understands facets of job, aware of duties and responsibilities, and keeps job knowledge current.
  10. Judgment-Displays willingness to make decisions, exhibits sound and accurate judgment, supports and explains reasoning for decisions, and includes appropriate people in decision making process in a timely manner.
  11. Organizational skills-Information is organized and accessible, maintains efficient work space, and manages time well.
  12. Problem-Solving-Strives to understand contributing factors and works to resolve complex situations.
  13. Quality-Strives to eliminate errors, accurate work is a priority, and seeks opportunities to improve product/services.
  14. Results-Driven-Defines appropriate goals, works toward achieving goals, and articulates vision and steps for achievement.
  15. Sense of Urgency-Meets deadlines, establishes appropriate priorities, and gets the job done in a timely manner.
  16. Strategic Thought-Works to establish and articulate vision, and shows creativity when defining solutions.
  17. Use of Technology-Demonstrates required skills, adapts to new technologies, troubleshoots technological problems, uses technology to increase productivity, and keeps technical skills up-to-date.
  18. Discretion and Confidentiality-Understands what information can be shared freely, both internally and externally, and is discreet about what they tell others. Demonstrates ability to be able to source and evaluate the information necessary to decide on a specific course of action and acts according to their discretion. Properly secures and protects confidential business information.
  19. Critical Thinking-ability sufficient for problem solving.

HW Staffing Solutions provides job seekers nationwide great direct hire, temporary and temporary to hire job opportunities with great employers. Find jobs in accounting & finance, office & administrative, light industrial, professional/technical, call center and food processing. Get personal attention, unrivaled benefits and a chance to grow your career.

Schadaxary (Schary) Belgaumkar
Senior Executive Recruiter

I have been working with HW Staffing Solutions for the past 2 1/2 years.  I have extensive experience in light industrial positions, administrative & clerical positions.  My passion is helping people find their ideal job!

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