Quality Assurance Coordinator

Position Summary

Essential Responsibilities

• Interact with auditors, customers, suppliers, and internal departments to resolve daily quality-related issues and implement preventive measures to avoid recurrence.
• Enter, maintain, track, and gather objective evidence related to:
  • Non-Conformance Reports (NCRs)
  • Customer requests and quality reports
  • Continuous improvement initiatives
  • Training records and compliance documentation
• Monitor and maintain Controlled Technique Sheets and Frozen Planning documentation.
• Create, update, and maintain quality-related documents, procedures, forms, and records.
• Perform data entry and filing to support laboratory activities, calibration records, controlled certifications of materials, customer interactions, and customer surveys.
• Monitor and maintain customer approval databases.
• Provide backup support for Calibration, Controlled Purchasing, and Quality Management functions.
• Conduct specification reviews and gap analyses to ensure compliance with customer and regulatory requirements.
• Assist in preparation for internal and external audits.
• Train inspectors and employees on work instructions, procedures, systems, and quality requirements.
• Review non-compliant products and quality concerns and participate in root cause investigations and corrective action processes.
• Track and maintain quality metrics and records to support compliance and continuous improvement initiatives.
• Support a culture of quality, safety, and customer satisfaction throughout the organization.

Qualifications

• High school diploma or GED required; Associate's degree in Quality, Manufacturing, Engineering, or a related field preferred.
• 1-3 years of experience in Quality Assurance, Quality Control, Manufacturing, or a related environment.
• Experience with document control, data entry, and quality record management.
• Knowledge of root cause analysis and corrective action processes.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite, including Excel and Word.
• Ability to work independently and collaboratively in a fast-paced manufacturing environment.
• Experience supporting audits and quality management systems is a plus.

Preferred Skills

• Familiarity with ISO quality standards and audit requirements.
• Strong attention to detail and accuracy.
• Problem-solving and investigative mindset.
• Ability to prioritize multiple projects and deadlines.
• Customer-focused approach with strong interpersonal skills.

Benefits

• Competitive pay: $20.00 - $24.00 per hour
• Full-time schedule
• Career growth opportunities
• Collaborative team environment
• On-site position in Lawrence, MA