Service (SaaS) Applications Manager

Kingston, RI 02881

Employment Type: Contract Job Number: 55402013 Pay Rate: $60-80 / hour Specialty: Branch: Pay Type:

Job Description

Service (SaaS) Applications Manager

POSITION SUMMARY:

The IT Software as a Service (SaaS) Applications Manager is responsible for leading the delivery and support of IT services, with a primary focus on the SaaS platforms and applications. This role ensures that IT SaaS applications tools and processes are aligned with institutional goals, meet defined service level expectations, and adhere to industry best practices, including ITIL frameworks. The Manager will oversee a technical team, champion the adoption of standardized practices in incident and problem management, change control, and continuous service improvement. The ideal candidate will bring extensive experience in IT SaaS management, project execution, and product ownership, along with a strong understanding of business processes.
 
ITSM Process Ownership 
 
Lead the implementation and continuous improvement of ITIL-based processes (e.g., Incident, Problem, Change, Request, Knowledge Management). Define and maintain ITSM policies, procedures, and documentation. Monitor process compliance and drive adoption across IT teams. 
 
Service Delivery Oversight
 
Ensure high-quality, consistent delivery of IT services to students, faculty, and staff. Establish and track service level agreements (SLAs) and key performance indicators (KPIs). Identify service gaps and lead initiatives to improve service quality and efficiency.

Additional Information

At HW Staffing Solutions we recognize the value of our employee associates as equally as our clients. We are passionate about people and improving the lives of every associate, we do this by connecting you with great companies and great opportunities. We celebrate our awesome diversity, believe that everyone has a unique talent, and appreciate the passion and perspectives that each of us bring to the table. Discover a new way to work together with a company that is focused on offering the best opportunities, benefits and career advancement in Accounting & Finance, Office & Administrative, Light Industrial, Professional & Technical, Call Center, Food Processing and Hospitality. HW Staffing Solutions is an Equal Employment Opportunity company.

Meet Your Recruiter

Sean Coreth

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About Kingston, RI

Unlock your next career opportunity in the charming town of Kingston, Rhode Island! Nestled near the scenic Narragansett Bay, this vibrant community offers a perfect blend of coastal beauty and career growth. With renowned universities like the University of Rhode Island nearby, endless outdoor activities at places like the beautiful Ninigret Park, and a rich cultural scene including the Contemporary Theater Company and South County Museum, Kingston is a haven for job seekers seeking both professional advancement and quality of life. Take the first step towards your dream job by exploring our current job listings in this enchanting area!