Service Dispatcher
Job Description
Pay: $25.00 per hour
Position Type: Full-Time | Temp-to-Hire Opportunity
- Coordinate and schedule daily service calls for HVAC/R field technicians
- Dispatch technicians based on service needs, location, and availability
- Communicate directly with customers regarding service calls, scheduling, and updates
- Enter and update service information accurately within the company’s service management system
- Maintain accurate technician schedules and service records
- Update and review timesheets for weekly payroll
- Communicate effectively with field service technicians, office staff, and management
- Assist with changes to the daily schedule and help resolve scheduling conflicts
- Maintain organized and accurate records
- Perform additional administrative and dispatching duties as needed
- Previous service dispatching experience is required
- HVAC, refrigeration, mechanical service, or similar industry experience is strongly preferred
- Strong computer and data-entry skills
- Excellent organizational and time-management abilities
- Strong verbal and written communication skills
- Professional and tactful when communicating with customers by phone
- Ability to work effectively with field technicians and office personnel
- Comfortable working in a fast-paced environment and managing multiple priorities
- Reliable, punctual, and detail-oriented
Additional Information
Meet Your Recruiter
Schary Belgaumkar
Branch Manager
Accomplished staffing manager with a passion for driving excellence in sourcing, recruiting and placing top talent