Essential Duties and Responsibilities:

• Assist Product Service and Production in the successful completion of product repairs, refurbishments, upgrades, and other technical services on both in-house and customer’s equipment; this will include the use of high-end test gear and component – level troubleshooting techniques.
• Handle to completion incoming support calls from resellers and customers via telephone, e-mail, and other incoming media; this will include the issuance and processing of service RMA orders.
• Assist in the emulation of customer-defined faults and participation in the resolution process; follow through with proper process documentation.
• Testing and results documentation of internal and external (customer) equipment, software and firmware.
• Perform related duties as assigned, within the scope of the position.
• Perform special soldering and assembly processes including validation builds and engineering sample builds.
• Use microscope and soldering equipment to add/remove small components on printed circuit boards, soldering of wires, and PCB repair.
• Adhere to company practices regarding safety and control of electrostatic discharge (ESD).
• Perform rework on circuit board product according to released specifications.

Education and/or Work Experience Requirements:

• High school diploma or GED.
• Minimum 2 years required as an Electrical/Electronics Technician.
• Prior experience soldering electronic components is required; experience with surface-mount soldering is preferred.
• Excellent written and verbal communication skills.
• Ability to read schematics and troubleshoot to component level required.
• Working knowledge of Microsoft Office; Oracle knowledge is preferred.
• Ability to participate as a team member within a cohesive technical unit.
• Must be able to work effectively and productively with minimal supervision.

Physical Requirements:

• Primarily sedentary physical work requiring ability to lift a maximum of 25 pounds for the occasional lifting and carrying.
• Frequent walking and standing, hand/eye coordination, and the ability to operate computer keyboard/office equipment.
• Vision for reading, recording and interpreting information.
• Speech communication and hearing to maintain communication with employees and customers.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Essential Duties and Responsibilities:

• Assist Product Service and Production in the successful completion of product repairs, refurbishments, upgrades, and other technical services on both in-house and customer’s equipment; this will include the use of high-end test gear and component – level troubleshooting techniques.
• Handle to completion incoming support calls from resellers and customers via telephone, e-mail, and other incoming media; this will include the issuance and processing of service RMA orders.
• Assist in the emulation of customer-defined faults and participation in the resolution process; follow through with proper process documentation.
• Testing and results documentation of internal and external (customer) equipment, software and firmware.
• Perform related duties as assigned, within the scope of the position.
• Perform special soldering and assembly processes including validation builds and engineering sample builds.
• Use microscope and soldering equipment to add/remove small components on printed circuit boards, soldering of wires, and PCB repair.
• Adhere to company practices regarding safety and control of electrostatic discharge (ESD).
• Perform rework on circuit board product according to released specifications.

Education and/or Work Experience Requirements:

• High school diploma or GED.
• Minimum 2 years required as an Electrical/Electronics Technician.
• Prior experience soldering electronic components is required; experience with surface-mount soldering is preferred.
• Excellent written and verbal communication skills.
• Ability to read schematics and troubleshoot to component level required.
• Working knowledge of Microsoft Office; Oracle knowledge is preferred.
• Ability to participate as a team member within a cohesive technical unit.
• Must be able to work effectively and productively with minimal supervision.

Physical Requirements:

• Primarily sedentary physical work requiring ability to lift a maximum of 25 pounds for the occasional lifting and carrying.
• Frequent walking and standing, hand/eye coordination, and the ability to operate computer keyboard/office equipment.
• Vision for reading, recording and interpreting information.
• Speech communication and hearing to maintain communication with employees and customers.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.