Sr. Customer Service

Milford, MA 01757

Employment Type: Contract Job Number: 55846081 Pay Rate: $27 / hour Specialty: Branch: Pay Type:

Job Description

Customer Service 
Overview:
This exiting role is a member of the fast-paced and dynamic ERA Customer Service team. He or she will provide a high level of service to our customers and sales team by booking orders and handling a vast range of customer inquiries.
 
Responsibilities:
  • Order Management & Logistics: Overseeing end-to-end order processing, including booking orders, and order tracking, pricing, and billing.
  • Customer Support & Escalation: Serving as the primary point of contact for complex issues, complaints, and troubleshooting customer inquiries, often involving technical product details
  • Process Improvement & KPIs: Monitoring order metrics (backlogs, accuracy) and partnering with management to implement corrective actions to improve efficiency.
  • Operational Support: Ensuring compliance and accuracy in documentation, including returns and credits
 
Qualifications:
  • Technical Proficiency: Experience with ERP/Salesforce and Microsoft Office Suite.
  • Analytical Ability: Experience monitoring KPIs, identifying bottlenecks, and providing process improvement recommendations.
  • Communication: Strong interpersonal skills to resolve complex, sensitive client issues.
  • Background: Prior experience in a fast-paced customer service environment, ideally in a specialized, manufacturing, or chemical industry
 

Additional Information

At HW Staffing Solutions we recognize the value of our employee associates as equally as our clients. We are passionate about people and improving the lives of every associate, we do this by connecting you with great companies and great opportunities. We celebrate our awesome diversity, believe that everyone has a unique talent, and appreciate the passion and perspectives that each of us bring to the table. Discover a new way to work together with a company that is focused on offering the best opportunities, benefits and career advancement in Accounting & Finance, Office & Administrative, Light Industrial, Professional & Technical, Call Center, Food Processing and Hospitality. HW Staffing Solutions is an Equal Employment Opportunity company.

Meet Your Recruiter

Josie Erdmann
Sr. Staffing Specialist

My name is Josie and I am a Sr. Staffing Specialist with HW Staffing. With over 10 years of experience in staffing, I am passionate about connecting top talent with the right opportunities. I take pride in delivering exceptional quality and service, ensuring the best fit for both clients and candidates. Finding the perfect match is what drives me every day!

Apply Online
Apply with LinkedIn Apply with Facebook Apply with X

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Milford, MA

Start your next career adventure in Milford, Massachusetts! Nestled in the heart of New England, Milford offers job seekers a perfect blend of small-town charm and big-city opportunities. With easy access to Boston, Providence, and Worcester, this area boasts a flourishing job market and a vibrant community that is buzzing with creativity and innovation. Explore the scenic beauty of Milford State Park, catch a show at the renowned Milford Performance Center, or savor the local flavors at the historic Colonial House Restaurant. Join us in Milford, where exciting career prospects and a rich cultural tapestry await!