Team lead - Fufilment and Distribution

New Bedford, MA 02745

Posted: 08/16/2018 Industry: Transport/Storage Materials

Team lead reporting to the Warehouse manager of a Fulfillment and distribution Company  – Full Time

 

Our client is seeking a team lead to help with the day to day management of client orders.

 

Basic responsibilities will include:

                                                

  • Handling inquiries and calls from external and internal customers.  
  • Coordinating Daily productivity goals                                                                      
  • Logging inquiries into Database System.
  • Updating and changing basic customer account information.          
  • Utilizing logic/troubleshooting skills to resolve customer issues.                                                                          
  • Handling customer billing and invoicing inquiries.              
  • Resolving open inquiries within the established time frames through decision making and coordination with other departments.                      
  • Backing up department team members as needed.

                                    

 

The ideal candidate will have a minimum of 2 years in a customer service role, attention to detail and strong math skills.

Strong Communication Skills

previous experience in a fulfillment/warehouse environment

Good understanding of inventory controls and systems

good computer skills, must have strong MS Excel experience

 

 

HW Staffing Solutions provides job seekers nationwide great direct hire, temporary and temporary to hire job opportunities with great employers. Find jobs in accounting & finance, office & administrative, light industrial, professional/technical, call center and food processing. Get personal attention, unrivaled benefits and a chance to grow your career.

Dianne Labonte
Regional Manager

Regional Manager, CSP. Dianne has over 21 years’ experience in the Recruitment and Placement Industry, she has server many roles including executive and technical recruiting, sales development and customer service and has been supporting clients in the New England area for most of her professional career. Applying a consultative approach to contingent staffing needs while focusing on effective and timely service delivery, Dianne has been able to provide unequaled service to her applicants and her clients over the years. Dianne's has a knack for placing the right people in the right job. She has worked with Fortune 100 companies as well a multitude of small and medium size companies to create a balanced portfolio of business. Dianne graduated from MBCC with a degree in Computer Science and has continued her education through Assumption College, Human Resources Management Program. She is a CSP, Certified Staffing Professional, member of ASA American Staffing Association and a member of SHRM Society for Human Resource Management. Dianne currently oversees the Worcester Western Region of New England.
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