Team lead - Fufilment and Distribution
New Bedford Ma New Bedford, MA 02745
Team lead reporting to the Warehouse manager of a Fulfillment and distribution Company – Full Time
Our client is seeking a team lead to help with the day to day management of client orders.
Basic responsibilities will include:
- Handling inquiries and calls from external and internal customers.
- Coordinating Daily productivity goals
- Logging inquiries into Database System.
- Updating and changing basic customer account information.
- Utilizing logic/troubleshooting skills to resolve customer issues.
- Handling customer billing and invoicing inquiries.
- Resolving open inquiries within the established time frames through decision making and coordination with other departments.
- Backing up department team members as needed.
The ideal candidate will have a minimum of 2 years in a customer service role, attention to detail and strong math skills.
Strong Communication Skills
previous experience in a fulfillment/warehouse environment
Good understanding of inventory controls and systems
good computer skills, must have strong MS Excel experience
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