Technical Support Associate

Hyannis, MA 02601

Posted: 06/19/2019 Industry: Information Technology Pay Rate: 16.00


Provides technical support to dealers by researching and answering technical questions in a timely manner; resolving problems, providing resources, determining and following up with root cause resolution.


  • Understands issues by listening to problems and concerns; leading call through detailed troubleshooting steps in an efficient and timely fashion while positively representing the brand • Resolves issues by researching documentation; troubleshooting hardware; software, or feature problem; guiding dealer through corrective steps; leveraging existing documentation and resources; escalating problems to next level; tracking status of problems and solutions • Maintains help desk database by entering caller statistics, inquiries, responses, creating documentation, and training materials • Updates job knowledge by tracking and understanding emerging practices and standards; participating in educational opportunities; reading professional publications • Performs on-call rotational duties as needed



  • Exemplary customer service, customer focus, listening, professionalism and patience • Technical troubleshooting skills, technical understanding of AV products, clear written and verbal communication skills, data networking knowledge, mac computing knowledge, Linux computing knowledge • Field based experience with advanced integrated systems

HW Staffing Solutions provides job seekers nationwide great direct hire, temporary and temporary to hire job opportunities with great employers. Find jobs in accounting & finance, office & administrative, light industrial, professional/technical, call center and food processing. Get personal attention, unrivaled benefits and a chance to grow your career.

Colleen Cronin
Branch Manager

A motivated dynamic professional with more than 25 years of comprehensive experience in Staffing Services including Recruiting and Business development. Recognized throughout career for excellence in communication and strategic planning as well as analysis of customer needs and an aptitude for identifying opportunities. Driven by an entrepreneurial spirit with a demonstrated ability to achieve results both independently and as part of high-functioning team. Core values are hard work and integrity.
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