Technical Support

Marstons Mills, MA 02648

Post Date: 04/18/2018 Industry: Information Technology Pay Rate: 16.00

 

Our client in Hyannis is seeking a Tier 1 Help Desk Associate.

 

The Help desk associate will:

Provide technical support to dealers by researching and answering technical questions

Understand dealer issues by listening to problems and concerns

Resolve issues by researching documentation and troubleshooting hardware

Guiding dealer through corrective steps

Maintain help desk database by entering caller statistics, inquiries and responses

Update job knowledge by tracking and understanding emerging practices and standards

 

This is an excellent opportunity with career growth at a growing company right here on Cape Cod!

 

Ideal candidate must have:

At least one year Technical Support experience

Proven exemplary customer service, listening, professionalism and patience

Technical troubleshooting skills, technical understanding of AV products

Clear written and verbal communication skills

MAC and Linux computer knowledge

 

HW Staffing Solutions provides job seekers nationwide great direct hire, temporary and temporary to hire job opportunities with great employers. Find jobs in accounting & finance, office & administrative, light industrial, professional/technical, call center and food processing. Get personal attention, unrivaled benefits and a chance to grow your career.

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