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Temp Customer Service Rep

West Springfield, MA 01089

Employment Type: Contract Industry: Office & Administrative Job Number: 50804911 Pay Rate: $20 / hour Specialty: Branch: Pay Type:

Job Description

Customer Service Representative
 
Position Summary:
Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules.
 
Essential Functions:
 
  1. Review the MRP system to ensure customer order due dates are in line with the required deliver dates.
  2. Verify customer purchase orders against internal work orders to ensure that the company can comply with process requirements and all processes have been flowed down correctly.
  3. Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame.
  4. Communicate with customers on any additional blue prints, drawings, or other items needed for processing.
  5. Coordinate with production on obtaining ECD’s for orders
  6. Prepare orders in ship out or other areas as needed.
  7. Develop daily reports on orders and communicate with production.
  8. Other duties as assigned.
 
Position Qualifications:
 
  1. Accountability – Ability to accept responsibility and account for his/her actions.
  2. Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
  3. Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
  4. Communication – Oral – Ability to communicate effectively with others using the spoken word.
  5. Communication – Written – Ability to communicate in writing clearly and concisely.
  6. Conflict Resolution – Ability to deal with others in an antagonistic situation.
  7. Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
  8. Empathetic – Ability to appreciate and be sensitive to the feelings of others.
  9. Ethical – Ability to demonstrate conduct conformation to a set of values and accepted standards.
  10. Friendly- Ability to exhibit a cheerful demeanor towards others.
  11. Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace
  12. Interpersonal – Ability to get along well with a variety of personalities and individuals.
  13. Organized – Possessing the trait of being organized or following a systematic method of performing a task.
  14. Time Management – Ability to utilize the available time to organize and complete work within a given deadline.
  15. Self Motivated – Ability to be internally inspired to perform a task to be the best of ones ability using his or her own drive or initiative.
  16. Relationship Building – Ability to effectively build relationships with customers and co-workers.
  17. Reliability – The trait of being dependable and trustworthy.
  18. Persistence – Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.
 
Requirements:
 
  1. High School diploma or equivalent
  2. 2+ Years experience in a manufacturing environment


#INDSpringfield

Additional Information

At HW Staffing Solutions we recognize the value of our employee associates as equally as our clients. We are passionate about people and improving the lives of every associate, we do this by connecting you with great companies and great opportunities. We celebrate our awesome diversity, believe that everyone has a unique talent, and appreciate the passion and perspectives that each of us bring to the table. Discover a new way to work together with a company that is focused on offering the best opportunities, benefits and career advancement in Accounting & Finance, Office & Administrative, Light Industrial, Professional & Technical, Call Center, Food Processing and Hospitality. HW Staffing Solutions is an Equal Employment Opportunity company.

Meet Your Recruiter

Karen Marino
Branch Manager

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About West Springfield, MA

Unlock your next career opportunity in the vibrant area around West Springfield, Massachusetts! Nestled in the heart of New England, this dynamic region offers a perfect blend of bustling city life and scenic beauty. Imagine working amidst historic landmarks like the Josiah Day House or taking a lunch break at a charming local eatery serving up delicious clam chowder. With renowned art galleries, theaters like Majestic Theater, and the chance to catch a game of the Springfield Thunderbirds, there's no shortage of cultural experiences to enjoy. Explore job listings in this enchanting area and discover the perfect career match that will allow you to thrive in this unique and charming location. Don't miss out on the growth opportunities waiting for you in West Springfield, MA!